Franchise Support (Food)

Cherry Beans Group is currently looking for a motivated food expert with customer service or management experience to work in Franchise Support team at Head Office ,Rydalmere NSW.

This exciting opportunity is for an enthusiastic professional who is seeking a career in hospitality in a head office environment using their fine tuned and acquired work experience to forge a secure, fun and rewarding career.

ABOUT THE ROLE

• New menu creation / development
• Supplier management – facilitating samplings and tastings, analysing and documenting
• Recipes improvement / update and onsite training
• Trend & market research
• Menu analysis articulating Cherry Beans brand
• Menu consultation & demonstration
• Maintaining the kitchen area and stock management
• Provide operational/ maintenance support and compliance for our franchisee across our 47 franchise stores
• Maintain professional and supportive relationship with franchisees
• Represent the Group by understanding, updating and applying our SOP
• Undertake allocated tasks and report to General Manager and senior management
• Organise and set up new store opening
• Evaluate and review stores
• Knowledge on operational support and maintenance issues
• Represent head office and our standards
• Be able to train with confidence on operational and all matters related to operations of our cafes
• Maintain excellent professional attitude and relations with our franchisee
• Able to provide assured solutions to our franchisee and business partner

ABOUT YOU

• Strong, up to date practical skills with customers and partnerships
• Strong front-of-house experience in food, beverage, CS and hospitality management
• Experience with customer relations or service.
• Positive and pro-active attitude
• Task planning, organisation and completion including proficiency in Microsoft Office and Outlook
• Communication and teamwork with stakeholders and clients
• Prepared to travel interstate
• Prepared to work unsupervised but in a dynamic team environment
• Full Driver license required

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Work Location: In person