CUSTOMER SERVICE (FRONT DESK/RECEPTION)

About Us

As a proud family-owned business with over 40 years of experience, we are deeply rooted in the local community. Operating out of our expanded warehouse and office in Cannonvale, we now employ a dedicated team of 60 staff members.

We are also part of the Countrywide Group, Australia’s largest network of independent foodservice distributors. This affiliation provides us with robust national support from leading food manufacturers and suppliers across the country.

Our commitment to customer satisfaction drives us to go above and beyond, ensuring our clients have access to everything they need to succeed in their businesses. Beyond our professional excellence, we foster a supportive and inclusive work environment, featuring a vibrant social club and weekly staff lunches to bring our team together.

About the Role

Customer Service - Front Desk/Reception

📍 Cannonvale | 💼 Full-Time | 🔒 Stable & Consistent

We’re looking for a friendly, organised and professional Customer Service team member to be the first point of contact for Whitsunday Foodservice, based at our Cannonvale Depot. Initially focused on customer service, this role also offers the opportunity to grow into Sales Support responsibilities over time as you build knowledge of our products, systems, and customers.

This position offers 25 hours per week, working Monday to Friday from 10:30 am to 3:30 pm, with some flexibility around start and finish times for the right candidate.

What You'll Do:

• Be the first point of contact for customers via phone, email, and in person, delivering friendly and professional service
• Respond to enquiries about orders, products, pricing, deliveries, and ETAs in a timely and accurate manner
• Manage incoming calls and the customer service inbox, ensuring nothing is missed
• Support order processing, amendments, add-ons, and urgent request
• Process payments and assist with general administration tasks, including mail and banking
• Support walk-in customers and contribute to a well-run, professional front desk environment
• Assist customers with online ordering, account queries, and troubleshooting issues
• Monitor stock availability, communicate out-of-stocks, and recommend suitable alternatives
• Liaise with purchasing, warehouse, and sales teams to ensure accurate information and smooth service delivery
• Maintain accurate customer records, systems, and spreadsheets

What We're Looking For:

We’re looking for someone who enjoys being busy, thrives in a fast-paced environment, and takes pride in delivering excellent customer service and tackling new challenges.

Key Qualities Include:

• Previous experience in customer service, administration, or office roles
• Friendly, professional and confident communication (phone, email, and face-to-face)
• Strong time management and attention to detail
• Proactive, reliable, and able to work independently
• Comfortable using systems, Microsoft Office (especially Excel), and learning new tools
• Ability to build positive relationships with customers and team members
• Professional presentation and strong organisational skill
• Background or interest in Food and Hospitality highly desirable
• Experience with ERP or CRM system advantageous

Why You'll Love Working Here

• Stable Part-Time role, Monday to Friday! Enjoy your Weekends!
• Weekly staff lunches to keep you fueled and connected!
• Access to a vibrant employer-supported social club!
• Employee discounts on all our products!
• Career growth in a thriving, expanding business!
• Friendly and supportive team culture!

If you’re looking for a stable role with long-term potential in a friendly, hardworking team – we’d love to hear from you.

Applications will be reviewed and progressed as they are received, so don't wait, apply now!

Applicants must have valid Australian work rights for this position and working here does not count towards your 88 Days.