Customer Relations Consultant (12 m parental cover)

WANT A LITTLE MORE WORK / LIFE BALANCE?

Customer Relations full or part time (0.8) position now available for an initial 12 month period to cover parental leave!

About the Opportunity

• Customer Service - processing of complaints, compliments and feedback
• Consistent achievement of personal KPI targets
• Contribute to team directives
• Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes
• Adhere to Customer Relations systems and operations
• Communicate with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations

What you will need:

• Exceptional customer service attitude
• Excellent communication skills - both written and verbal
• Great problem-solving ability and negotiation skills
• Patience, tolerance and compassion are virtues in this role
• Ability to handle conflict situations well
• Excellent attention to detail and time management
• Ability to manage change
• 100% belief in and commitment to the Flight Centre Travel Group systems and philosophies
• Retail experience ideal but not essential – minimum 3 years travel industry experience

Rewards:

• Training and development in the role
• Build strong relationships with consultants, team leaders and area leaders as well as various Flight Centre departments
• Great team environment!

** Please advise your leader before applying **