Vehicle Delivery Coordinator

Job Description

The Vehicle delivery co-ordinator is charged with ensuring a high level of customer satisfaction through the efficient, effective and timely co-ordination of the driver’s new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the new novated lease.

Job Requirements

Excellent phone manner and communication skills Good attention to detail Strong time management and organisational skills Excellent stakeholder management skills Ability to effectively negotiate Ability to manage workload efficiently and deal with competing priorities Ability to work to deadlines in a fast-paced environment

Job Responsibilities

Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements Manage internal reports on outstanding deliveries Continually review, assess and follow up overdue/outstanding orders

Job Benefits

Recharge and relax with up to 4 days of wellness days every yearWe offer industry leading 20 weeks paid parental leaveMonetary service milestone awardsCareer progression opportunitiesEducation support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each yearHealth and wellbeing support including a subsidy and an Employee assistance Program