Customer Support Specialist

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

 

Our purpose is simple:  Empower better financial futures, together.

 

What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

 

HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast. 

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

• Work with smart, collaborative people who get things done.
• Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
• Grow your career your way, with support to learn, stretch and explore new opportunities.

 

We also offer benefits to support you inside and outside of work:

• Genuinely flexible and hybrid ways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

As part of the MyProsperity team, the Customer Support Specialist plays an important role in delivering an exceptional experience for our advisers, accountants and business partners.

At MyProsperity, customer support is more than answering enquiries. We play a critical role in customer success, acting as trusted partners who help customers get the most value from our platform.

Acting as a trusted first point of contact, you'll support customers with day-to-day enquiries, provide guidance on best-practice use of the platform, and help resolve issues in a timely and professional manner. Working closely with internal teams, you'll ensure customers feel supported, informed and confident in using MyProsperity.

What you’ll be doing

What you bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

Our process

We aim to keep the process simple and respectful of your time:

• You’ll receive an acknowledgement after applying.
• Our Talent team will review your application and keep you updated.
• If shortlisted, we’ll connect to learn more about you.
• Interviews may be virtual or in person.
• You’ll receive an outcome and feedback.

 

If you need any adjustments, please let us know - we’re here to support you.

 

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

 

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.