F&B Operations Coordinator - The Star Sydney

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.

With extraordinary dining options ranging from award-winning signature restaurants to vibrant casual dining venues and bars, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The F&B Operations Coordinator role reports directly to the Director of F&B Operations and is an extraordinary opportunity to provide high level efficient, confidential and comprehensive administrative support to the overall Food & Beverage operation at The Star Sydney.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hospitality.

A few of your responsibilities:

• Provide comprehensive administrative support, including correspondence management, email and telephone screening, document preparation, record maintenance, courier coordination, and general office administration
• Coordinate the preparation, distribution, and administration of documentation and logistics for management meetings and key business activities
• Manage stakeholder enquiries and complaints with professionalism, diplomacy, and discretion, escalating issues and providing regular feedback to the relevant management teams
• Prepare confidential presentations, reports, and business documentation, including the collection, analysis, and reporting of operational data for key stakeholders
• Support Food & Beverage promotional activities by maintaining business plans, coordinating event and promotion execution, and providing post-event performance and profitability analysis
• Collaborate with the POS team to manage promotional system data, analyse sales and GP performance, and provide recommendations on pricing strategies and operational improvements
• Coordinate Food & Beverage menu updates, ensuring accurate and timely communication of product and pricing changes to Marketing for publication across websites and digital platforms
• Monitor inventory management processes, including stocktake coordination, discrepancy follow-up, stock holding analysis, and recommendations to optimise inventory levels, while also arranging travel, room bookings, purchase requisitions, and capital requests as required

What we will be looking for

• Diploma qualification or equivalent relevant experience in an administrative, corporate, or commercial environment
• High-level administrative and executive support experience including meeting coordination, committee support, minute taking, and documentation management
• Strong customer service focus with the ability to build effective working relationships, foster teamwork, and maintain stakeholder trust
• Strong written and verbal communication skills
• Advanced planning, organisational, and time management skills, with the ability to manage competing priorities, meet deadlines, and deliver quality outcomes
• Strong analytical skills with the ability to collect, interpret, analyse, and present information and data in a meaningful and actionable manner
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and business systems such as Oracle/ERP, with a strong level of technical and professional knowledge
• Demonstrated initiative, discretion, confidentiality, and commitment to driving excellence, continuous improvement, and achieving business objectives

About you

We are seeking a highly organised and proactive administrator with experience supporting busy operational teams. You will have strong communication and organisational skills, excellent attention to detail, and the ability to manage multiple priorities while maintaining confidentiality. Proficient in Microsoft Office and business systems, you will be confident coordinating key activities, reporting on data, and building effective relationships across the business.

Your role will be instrumental in supporting the smooth and efficient operation of the Food & Beverage team at The Star.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know contributes to exceptional guest experiences, a great place to work for our team members, and positive outcomes for our communities. We believe in authenticity and embody our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique wellbeing needs.

The Star was awarded the WGEA Employer of Choice for Gender Equality Citation (2022-24) and was recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!

Click on the link below to make your next career move with The Star.