Administration & Client Service Coordinator

For over four decades, Roxbury's Auction House has built a reputation for delivering outstanding results and confidence to vendors, bidders, and buyers alike. With a dedicated team, global audience, and commitment to going the extra mile, we continue to build on that legacy by delivering trusted, professional auction services across numismatics, collectables, antiques, jewellery, and more.

We’re now looking for an organised and customer-focused Administration & Client Service Coordinator to join our team at our Hendra head office.

This is a varied role combining customer service, administration, accounts support and day-to-day coordination. You'll be an important point of contact for our customers, while also working behind the scenes to keep records accurate, payments and documentation on track, appointments organised and internal processes running smoothly.

If you're an experienced administrator who enjoys working with people, takes pride in being organised and accurate, and likes a role with plenty of variety, we'd love to hear from you.

No prior auction or numismatic experience is required. We'll provide all the industry-specific training you need.

• Provide friendly and professional customer service by phone, email and in person.

• Respond to customer enquiries promptly and professionally.

• Assist customers with registrations, appointments and general enquiries.

• Build positive relationships with customers and vendors.

• Ensure customers receive clear, accurate and timely information.

• Coordinate customer appointments and associated documentation.

• Maintain accurate customer and vendor records, databases and filing systems.

• Prepare statements, documentation and administrative reports.

• Follow up outstanding documentation and required information.

• Proofread documents for accuracy, spelling and consistency.

• Assist with coordinating customer collections and appointments.

• Liaise with external service providers as required.

• Provide administrative support to our interstate offices.

• Support the Operations Manager with administration and other projects as required.

• Prepare customer invoices and vendor statements.

• Follow up outstanding customer payments.

• Assist with customer payment enquiries.

• Maintain accurate payment records and supporting documentation.

• Maintain accurate and organised company records.

• Assist other departments during busy periods.

• Follow company processes and procedures.

• Contribute to a positive, collaborative and customer-focused workplace.

We're looking for someone who is organised, reliable and genuinely enjoys helping customers.

You'll ideally bring:

• Previous experience in administration, customer service or a coordination role.

• Strong written and verbal communication skills.

• Excellent organisation and time-management skills.

• High attention to detail and accuracy.

• Confidence dealing with customers by phone, email and face-to-face.

• Strong computer skills and confidence learning new systems.

• The ability to manage multiple priorities and follow tasks through to completion.

• A proactive approach and willingness to take ownership of your work.

• Confidence handling basic accounts and payment administration.

• The ability to work collaboratively as part of a close-knit team.

Experience using systems such as Microsoft Office, Google Workspace, Zendesk or other web-based business platforms would be advantageous.

Experience in auctions or numismatics is not required. Full training will be provided.

• Join a well-established and growing Australian business.

• Enjoy a varied role combining administration, customer service and accounts support.

• Work with an interesting range of customers, collectables and specialist products.

• Develop knowledge of a unique and fascinating industry.

• Work alongside experienced and knowledgeable team members.

• Genuine opportunity to develop your skills and grow with the business.

• Friendly and supportive team culture with regular social events and an attractive incentives program.

• Full industry training provided.

If you're looking for an administration role with more variety than a traditional office position and enjoy being part of a busy, customer-focused team, we'd love to hear from you.

Please apply with your resume and a brief cover letter outlining your experience and why you're interested in joining Roxbury's.