Program Administration Intern (Volunteer)

Company Description Mobilise, operating as We Are Mobilise, is Australia’s first verified tech-enabled platform that connects direct funding to people experiencing homelessness through trusted charity partners. Using a robust technology and compliance framework, Mobilise ensures money reaches people at the moment they need it most and provides real-time reporting to show the impact achieved. In under four years, the organization has distributed over $4 million, moved more than 1,500 Australians into housing, and built a national network of 50+ charity partners, delivering a strong social return on investment. Mobilise runs innovative programs such as Mobilise Kickstarter, Mobilise Matched, Mobilise Pay, and Mobilise Employment, all aimed at delivering practical pathways out of crisis. Backed by the Paul Ramsay Foundation and Melbourne University, Mobilise contributes to global evidence on direct cash transfers and invites individuals, businesses, and governments to help scale a proven model that works.
Role Description The Programs Administration Intern will support the smooth day-to-day running of Mobilise's direct giving programs, all aimed at helping people facing or at risk of homelessness in Australia. This role will provide administrative and program implementation support, helping ensure our programs run smoothly and reach the people who need them.
Key accountabilitiesThis role will be a key support to the running of our Direct Giving programs that are the first and only of their kind in Australia. This role will:
Support the day-to-day implementation of Mobilise's direct giving programs.Provide administrative support across program operations, including data entry and general administrative tasks.Correspond with charity partners and clients via phone and email, helping respond to enquiries and support smooth program delivery.Review and process incoming referrals across our programs.Maintain accurate records across our systems, including Salesforce and Excel.
RequirementsExcellent communication skills, with the ability to build strong working relationships with staff, charity partners, and clients.A genuine connection to Mobilise's mission to solve homelessness in Australia.Attention to detail and ability to create high-quality work.Willingness to learn and a growth mindset.Willingness to work in a fast-paced environment.Basic proficiency with CRM or spreadsheet tools (e.g. Salesforce, Excel)Can contribute to a team culture that is Relentless, Fun, Compassionate and Courageous.Ability to attend the office 2-3 days per week (flexible arrangements available).Commitment for minimum 3 months (6+ months preferred).
Benefits of volunteering with We Are MobiliseWe are truly changing the way social impact is seen and done in Australia – we’ve launched the first ever direct giving programs in homelessness and look more like a tech startup than a traditional charity providing frontline services.Build your skills in using technology for social impact, with automation and AI being front and centre.Excellent team culture: we strive to be the best at what we do, we think differently to other charities and want to breathe new life into the homelessness space with innovative programs.