Front of House Manager - Crown Live Theatre

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

Join us as Front of House Manager and play a key role in delivering exceptional guest experiences across Crown Melbourne's Theatre and entertainment venues!

Reporting to the Head of Entertainment Operations, you will lead all Front of House operations for performances, live entertainment and special events, ensuring guests enjoy a safe, seamless and memorable experience from arrival through to departure. This pivotal leadership role oversees venue readiness, team performance and operational execution, while working closely with production teams and internal stakeholders to support the successful delivery of a diverse program of events.

Leading a team of approximately 30 team members, you will foster a service-focused culture, champion operational excellence and contribute to Crown's reputation as a leading entertainment destination.

In this role, you will:

• Lead all Front of House operations for performances, events and entertainment experiences.
• Oversee venue readiness, guest services and operational delivery to ensure exceptional customer experiences.
• Manage Front of House staffing, rostering and labour deployment to meet operational requirements.
• Coordinate bump in and bump out activities, ensuring venues are prepared and maintained to the highest standards.
• Build strong relationships with production teams, property services and operational stakeholders to ensure seamless event execution.
• Lead, coach and develop Front of House team members, fostering a positive and high-performing culture.
• Support operational planning for performances, rehearsals, special events and high-attendance shows.
• Drive compliance with safety, training and operational standards across the venue.
• Act as Duty Manager during performances and events, providing visible leadership and operational direction.

About You

You are an experienced operational leader with a passion for hospitality, entertainment and delivering outstanding customer experiences. You thrive in dynamic environments, enjoy leading teams and can confidently balance guest expectations, operational priorities and stakeholder requirements.

A strong communicator and natural people leader, you bring a proactive approach to problem solving and a commitment to maintaining exceptional service and safety standards.

You will also bring:

• Demonstrated experience in venue operations, entertainment, event management, hospitality or a related   environment.
• Valid Victorian RSA Certificate
• Proven leadership experience with the ability to engage, motivate and develop teams.
• Strong customer service expertise and a guest-first mindset.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating operational requirements across multiple stakeholders and departments.
• Strong written and verbal communication skills.
• Sound understanding of workplace health and safety, compliance and operational risk management.
• Qualifications in Venue Management, Event Management or equivalent industry experience.

What We Offer You

• Competitive remuneration package.
• Complimentary onsite meals and generous discounts across Crown hotels, parking, dining and entertainment.
• A supportive and inclusive workplace that values individuality, diversity and belonging.
• The opportunity to lead guest experiences across some of Melbourne's most exciting entertainment and live event environments.
• Career development opportunities within one of Australia's leading entertainment and hospitality organisations.

Applications Close: Monday 17th August

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.