Guest Service Agent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reception Agent

We are currently seeking dedicated and dynamic Casual & Part Time Guest Services Agents to join our team at ibis budget Sydney Airport, and support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service.

What Is In It For You

Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities

What You Will Be Doing/ Key Responsibilities

Provide passionate, knowledgeable, and friendly serviceAssist guests with all enquiries and complaints and provide accurate information to guestsCheck guests in and out of the Property accurately and in a timely mannerTake reservations as requiredAnswer all telephone calls in a professional mannerReconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordinglyEnsure all guest details are fully updated on PMS system to ensure information is correctEnsure special requests are actioned appropriately and promptlyMaintain the cleanliness and the presentation of the front desk at all timesEnsure relevant information is communicated between departments

Qualifications

Your experience and skills include:

Service focused personality is essential

Additional Information

To Be Successful In This Role, You Will Have

The ability to work a flexible 7-day roster.Exemplary written and verbal communication skillsHold a current and valid RSA card in NSWWell-presented with a natural ability to build rapport both in person and over the telephoneStrong focus and passion for hotel operationsAbility to deliver excellent customer serviceSelf-motivated with positive and professional attitudeProven ability to manage time, multi-task, work under pressure, and think on your feetStrong personal integrity