Job Description

• Part-time (0.6 FTE), ongoing position
• Based at headspace Eastern Shore (Rosny Park), on the lands of the Palawa People
• $33.33 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

Make your days meaningful

Join a welcoming, purpose-driven team supporting young people to access mental health care and wellbeing support. At headspace Eastern Shore, you’ll be part of a multidisciplinary service helping young people (aged 12-25) feel safe, heard and supported as they navigate life’s challenges.

Your role, your impact

As the first point of contact for clients, families and visitors, you’ll help create a positive and inclusive experience from the moment someone connects with the service. You’ll play a central role in ensuring young people, families and community members feel supported, respected and at ease from their very first interaction.

You’ll be both the welcoming face of the service and a key support behind the scenes – helping keep things running smoothly while supporting individuals to feel confident taking the next step in their care journey.

Key responsibilities:

• Create a warm and inclusive first impression by welcoming clients, carers and visitors with care, respect and professionalism
• Manage reception operations including phone enquiries, appointment bookings and confirmations, and maintaining accurate, confidential client records
• Support access to care by coordinating bookings, referrals and clinician schedules, and liaising with GP clinics and external providers
• Keep the service running smoothly by preparing reception and client spaces, supporting meetings and events, and managing day-to-day administrative tasks
• Provide broader administrative support including data entry, and supporting multiple programs across the centre
• Work closely with clinicians and partners to ensure coordinated, seamless service delivery

About you

You bring empathy, strong organisation and a collaborative approach to your work.

You’ll thrive in this role if you have:

• Experience in administration and/or reception roles, ideally within health or community services
• A compassionate, client-focused and non-judgemental approach, particularly when supporting young people aged 12–25 and their families/carers
• Strong communication and interpersonal skills, with the ability to build trust and understand client needs
• Proficiency in Microsoft Office (Word, Excel, Outlook) and confidence using data entry systems
• The ability to manage multiple tasks and priorities in a busy environment with attention to detail
• A strong commitment to confidentiality and respectful, person-centred practice

What will make you stand out

• A qualification in Business Administration (Certificate level or above) - highly regarded
• Experience in youth mental health or community services
• Familiarity with healthcare systems, including referrals and care coordination
• Experience with Best Practice (desirable but not essential)
• Flexibility in work hours and a willingness to adapt to the needs of the service

What’s in it for you?

Each is the lead agency for headspace. At Each you'll be supported to be your best.

We provide:

• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Professional development & training – Access mentoring, supervision, leadership pathways, and discipline-specific learning.
• Support your wellbeing with access to Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS
  and VIC, there are plenty of pathways to progress
• Free, confidential support – Our Employee Assistance Program is available for you and your family
• More leave when you need it – 5 weeks annual leave, personal/carer’s leave, family & domestic violence leave, and the option to purchase extra leave

Additional Information

Upon application, please upload your resume and a brief cover letter addressing your suitability for the role.

To view the full Position Description, click here or see attached below.

For more information or a confidential conversation, contact Helen Newton - Senior Administration Officer, at Helen.Newton@each.com.au using the subject line: Administration Officer - headspace enquiry via EthicalJobs.

Applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today!

Please Note: If you have previously applied for this position, there is no need to reapply as your application will already be considered.

Our Commitment to Inclusion at Each

At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Next Steps in the Hiring Process

Learn more about next steps, check out our Hiring Process Guide.

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