Application System Analyst

About the role and where you will be working:

Your responsibilities will include:

• Identifying and resolving escalated system issues in a timely manner, working closely with internal ICT teams and external providers to minimise disruptions to critical services.

• Managing system administration, monitoring, and maintenance to ensure the stability, performance, and availability of key business applications.

• Driving IT service management practices, including incident, problem, change, and knowledge management, to support a structured and reliable systems environment.

• Creating and delivering effective training resources for end users, ensuring system changes and updates are understood and adopted across the organisation.

• Leading the transition of workloads to internal teams, backed by robust quality assurance, documentation of business processes and system requirements, and collaboration with software vendors to maintain seamless system operations.

About you:

You’re a proactive problem-solver with strong analytical and technical skills, capable of translating business needs into effective system solutions. You thrive on improving processes, supporting users, and ensuring systems operate efficiently across the organisation.

The ideal candidate will have previous experience implementing major ERP systems, as well as Payroll, Rostering, or Scheduling systems. Your ability to engage stakeholders, manage technical issues, and support business outcomes will set you apart.

Experience with Power Automate, Power Apps, and Virtual Agents will be highly regarded, as will your ability to work collaboratively in a dynamic and fast-paced environment.

To be considered for this role you’ll need:

• Strong stakeholder engagement skills, with the ability to understand and document business needs, maintain clear communication, and ensure alignment on system expectations and goals.

• A collaborative and analytical approach to system analysis, applying best-practice methodologies to identify improvements and drive project success across business units.

• Proven ability to review, enhance, and support application systems through regular maintenance, user training, and responsive support to maximise adoption and performance.

• Solid technical expertise, particularly with SQL and enterprise systems such as Procura, Epicor, or HRMIS, along with the capability to troubleshoot issues and liaise effectively with vendors.

• Experience in creating reports and dashboards using tools like SSIS, SSRS, and Power BI, as well as maintaining detailed documentation of system processes, and participating in system testing and deployment activities.

Working with us:

At Southern Cross Care WA, our people are at the heart of everything we do. We are committed to creating an environment where employees feel valued, supported and empowered to make a meaningful difference in the lives of others. 

When you join us, you'll become part of a purpose-driven organisation that helps people live extraordinary lives, connected to communities. In return, we'll support your growth, wellbeing and career through a range of benefits including: 

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks
• Carers / personal leave
• Service Awards for long standing employees
• Flexible working environment

How to apply:

To express your interest, please apply with an up to date resume and a cover letter outlining your suitability for this role

Kindly note, if your application progresses to an interview, we'll be asking for:

• National Police Clearance (6 months old or less)
• A completed pre-employment health questionnaire

About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au