Practice Manager

Key Responsibilities

• Manage the appointment book, recall systems, and day-to-day patient flow

• Oversee rostering, recruitment, onboarding, and performance for the support team

• Manage billing, HICAPS/Medicare claims, accounts payable/receivable, and budget reporting

• Ensure compliance with NSW WHS requirements and Dental Board of Australia infection control guidelines

• Handle patient complaints and escalations with professionalism and care

• Coordinate local marketing and promotions — Google Business Profile, community outreach, patient communications

• Act as first point of contact for our IT and website support providers

• Partner with the owners on practice growth initiatives

About You

• Demonstrated experience in practice or business management — dental or allied health highly regarded (Minimum 1 Year experience)

• Strong understanding of NSW workplace health and safety requirements

• Confident with budgeting, reporting, and day-to-day financial management

• Experience managing rosters, recruitment, and staff performance

• Excellent communicator, calm under pressure, genuinely enjoys solving problems

• Comfortable with dental practice management software (D4W) — or a fast learner if you haven't used these specifically

• Familiarity with HICAPS and Medicare claiming processes highly regarded

What We Offer

• Competitive salary, reflective of experience

• Real decision-making authority — not just a title

• A genuine role in shaping practice growth, promotions, and patient experience initiatives

• Supportive ownership team invested in your development

• Established, positive local reputation to build on — not a start-from-scratch practice