Client Service Officer - Veterinary Hospital

About QVS and Pet ER: 
Queensland Veterinary Specialist (QVS) is Australia’s longest established, privately owned 24/7 specialist group. We treat every pet as a cherished member of the family, ensuring they receive the highest standard of care. We have three Specialist and Emergency hospitals currently Stafford, North Lakes with our newest hospital in the beautiful Sunshine Coast.  

The Role 
QVS is looking for passionate Client Services Officers to join our multidisciplinary veterinary hospital at Stafford and North Lakes and be the welcoming face for our clients and their pets. 

As a 24/7 hospital, we are seeking team members who can work across a rotating roster, with shifts scheduled between 6:00 am and 11:00 pm. We currently have two part-time opportunities available, as well as casual positions. 

Our Client Services Officers are the first point of contact for pet owners, playing an important role in supporting clients during what can often be an emotional or stressful time. This is not a typical reception role — it is a dynamic and rewarding opportunity to make a real difference for pets and their families, while working as part of a supportive and collaborative hospital team. 

Key Responsibilities: 

• Welcoming clients and managing waiting room workflow 
• Handling a high-volume email inbox 
• Coordinating and booking appointments over the phone and in person 
• Acting as a liaison between clients and the clinical team 
• Processing client payments 
• Requesting medical records, test results, and documents from third parties 
• Managing pet medical insurance claims 
• Being a point of escalation for account queries, referring vet queries, and complaints management 
• Providing hands-on support to the team, leading by example, and participating in day-to-day tasks as required 

What we Offer 

• Competitive pay packages designed to reward your skills and experience  
• A vibrant and supportive team culture working alongside passionate specialists and clinicians who love what they do 
• Team perks, including staff discounts on pet care, fun team events, and a workplace that celebrates success 

Requirements 

• A strong commitment to delivering outstanding customer service across the business 
• Proven ability to take initiative and prioritise tasks effectively 
• Exceptional attention to detail with clear and professional communication, both written and verbal 
• At least 2 years of experience in a fast-paced reception role 
• We have 2 part time positions available (30 hours per week), one at our North Lakes hospital and one at Stafford, there is ability to rotate shifts between the two locations 

Highly Desirable: 

• Previous experience in a veterinary or medical reception position 
• Experience using a practice management system, ideally EzyVet 

How to Get in Touch? 
If you looking to join a dynamic team at the forefront of veterinary care, QVS and Pet Emergency welcomes your application. 
Please send your applications to our Recruitment team at  *******@qvs.com.au