Service Advisor | Metro Hyundai

Metro Hyundai has proudly served the Brisbane community for more than 10 years, building a strong reputation for exceptional customer service and quality aftersales care.
With exciting changes underway and new leadership driving the service department forward, there's never been a better time to join the team. Service Manager Phil Watters is focused on creating a positive workplace culture, supporting his people, and rewarding performance.
If you're looking for a fresh opportunity where your efforts will be recognised and rewarded, we'd love to hear from you.

As a Service Advisor, you will be the key link between our customers and workshop team, delivering a seamless service experience from vehicle drop-off through to handover.
This is an excellent opportunity for an experienced Service Advisor or someone with strong customer service skills looking to build a career in the automotive industry.
Key responsibilities include:

• Welcoming customers and managing service bookings

• Providing service recommendations and accurate quotations

• Liaising with technicians regarding repairs and maintenance

• Keeping customers informed throughout the servicing process

• Identifying opportunities to recommend additional products and services

• Managing invoices and service documentation

• Delivering outstanding customer service at every interaction

To be successful in this role, you'll bring:

• Previous Service Advisor experience, or strong customer service experience

• Excellent communication and relationship-building skills

• The ability to multitask in a fast-paced environment

• Strong organisational skills and attention to detail

• A positive, professional attitude

• A commitment to delivering exceptional customer experiences

• A drive to maximise earnings through customer-focused upselling

This is an exciting time to become part of Metro Hyundai. Under the leadership of Phil and a renewed focus on customer service excellence, you'll have the opportunity to make a genuine impact while being supported by an experienced team.
We offer excellent earning opportunities through a competitive salary and commission structure that rewards your performance and customer service success.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.

• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.

• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.

• Take advantage of special pricing when purchasing your next car, plus ongoing savings on servicing.

Whether you're looking to further develop your Service Advisor career or take the next step within the automotive industry, you'll benefit from ongoing training, development, and genuine career progression opportunities. As part of the largest and most admired automotive network in Australia, exciting pathways are available for those who want to grow their careers.

If you're passionate about customer service, enjoy working in a fast-paced environment, and want to be part of an exciting new chapter at Metro Hyundai, apply today.
Join Phil and the team and discover the rewards of building your career with Metro Hyundai.