Assistant Night Manager

About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Position Summary

The Assistant Night Manager is responsible for being a key management contact to guests and colleagues of the hotel during the overnight hours. The individual oversees the night operations, ensuring the highest level of service, safety and security of all colleagues.

The Role

• Conduct regular briefings of the overnight team and communicate company, hotel and department information.

• Monitors the performance and standards of the wider hotel during the overnight function.

• Build strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long lasting guest loyalty.

• Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved promptly to guests' satisfaction.

• Assists the higher management in updating the Standard Operating Procedures per the hotel standards and business level by suggesting improvements to improve work efficiency and performance.

• Foster a positive working environment for all team members and check in regularly to ensure team members' satisfaction and maintain strong working relationships within the. Give praises and encouragement for good performances.

• Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.

• Assist in shift coverage in the absence of the Assistant Manager and/or team members when necessary.

• Report any suspicious activity to security and complete incident reports as required.

Talent Profile

• Experience in a similar role of Front Office operations in luxury hotel/resort

• Strong interpersonal communicator with personable character, good in relation-building

• Knowledge of Property Management System (e.g. OPERA)

• Competent computing skills (e.g. Microsoft Office)

• Drivers License, First Aid certification and Responsible Service of Alcohol

• Good command of written and spoken English

• Valid working rights in Australia

Working with Capella Sydney

• Be part of a dynamic and supportive work environment

• Work in beautifully crafted spaces and amenities in a Heritage building. 

• Online training courses for personal and career development

• Full uniform provided and laundered.

• Complimentary shift meals. 

• Hotel and Group Discounts.

• Ability to grow and develop within and opportunities with the group.

*Kindly be informed that only shortlisted candidates will be contacted.