Head of Business Management and Support | Client Service and Support

Our team supports Client Service and Support by leading business management across financial management, workforce strategy, and operational governance. We provide oversight and direction to ensure the function operates efficiently, remains compliant, and stays aligned to organisational priorities.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

In this role you will lead the Business Management and Support function for the Contact Centre, setting direction across budgeting, workforce planning, and initiative governance. You will provide strategic oversight, drive strong financial and operational performance, and enable informed decision-making through clear reporting and insights. You will partner with senior stakeholders to shape priorities, manage change, and ensure the function delivers against its objectives.

What You Offer

Deep expertise in financial management, including budgeting, forecasting, variance analysis, and governance Strong strategic thinking and analytical skills, with the ability to translate data, insights, and customer feedback into clear business actions Proven ability to lead complex initiative portfolios, including managing dependencies, risks, and benefits realisation Highly developed stakeholder management skills, with the ability to influence and partner at senior levels across finance, people, technology, and risk teams Exposure to workforce planning, covering forecasting, scheduling, and capacity optimisation at scale Proficiency or interest in leveraging AI tools and technologies to enhance productivity, decision-making, and business outcomes

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What We Offer

Benefits

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per yearUp to 5 additional service bonus leave days per yearUp to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers2 days of paid volunteer leave and donation matchingUp to 12 months’ gender affirmation leave, including 6 weeks’ paid leaveAccess to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinationsAccess to a wide range of salary packaging optionsAccess to a wide range of learning and development opportunities, including reimbursement for professional membership or subscriptionHybrid and flexible working arrangements, dependent on roleReimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.