Guest Service Agent | Full Time

Be Part of Something New and Meaningful!

At Caption by Hyatt Central Sydney, we’re rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do.

We are looking for someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments to join us as a Full-Time Guest Service Host.

About the Role

Whether guiding guests through mobile kiosk check-ins, offering local tips, or helping to create memorable moments in our communal spaces, you’ll be empowered to make each experience personal and authentic.

Some Key Responsibilities include:

• Deliver authentic, people-first guest service that reflects our brand and neighbourhood.

• Assist with arrivals, departures, billing, luggage handling, and Grab & Go sales in a relaxed, helpful way.

• Stay front-of-house and available to respond to guest needs, questions, and feedback.

• Contribute to a tidy, lively, and inclusive lobby space that feels more like a local hangout than a hotel reception.

• Share insider tips and local recommendations to connect guests with the Haymarket community.

• Ensure safety, compliance, and guest privacy standards are met at all times.

• Support other departments when needed and participate in team training, meetings, and culture-building activities.

• Help foster a positive team environment by living our brand values of care, curiosity, and connection.

We’re looking for someone who:

• Preferable experience in a front office or guest-facing hospitality role, lifestyle hotel experience is a plus!

• Is personable and confident engaging with guests and creating genuine connections

• Stays calm and solutions-focused in a dynamic environment

• Is proactive, reliable, and comfortable working independently and in a team

• Has full work rights and flexibility to work a rotating 7-day roster (including weekends and nights)

What’s in it for you:

• Join a purpose-driven brand redefining hospitality in Australia

• Help shape guest service standards for a new kind of hotel

• Be part of a supportive, inclusive team that values creativity, sustainability, and connection

• Access global learning and development through Hyatt’s network

• Grow your career with one of the world’s leading hotel groups

• Receive a competitive salary and benefits package

• Enjoy discounted and complimentary stays at Hyatt properties worldwide

• Get 10% off private health insurance

• Benefit from generous leave and paid time off

• Access mental health and wellbeing support through Hyatt’s Employee Assistance Program