Business Support & Operations Coordinator

Business Support & Operations Coordinator

A key role supporting the Managing Director and keeping the business running smoothly

Dishcare – Commercial Dishwasher Specialist is a growing Australian-owned business specialising in commercial dishwasher and kitchen equipment servicing, repairs, equipment and consumables.

We work with cafés, restaurants, clubs, aged care, childcare centres and commercial kitchens across Sydney.

We are looking for an experienced and highly organised Business Support & Operations Coordinator to join our team and work closely with the Managing Director, technicians, customers and suppliers.

This is a varied and important role for someone who enjoys taking responsibility, solving problems and making sure things get done.

About the role

You will provide day-to-day support to the Managing Director while coordinating a range of administrative, financial and operational activities across the business.

Your responsibilities will include:

Business Support

• Assist the Managing Director with day-to-day business activities

• Manage a variety of administrative tasks and ensure they are followed through to completion

• Prepare reports, spreadsheets, documents and other business information

• Maintain accurate customer, supplier and company records

• Help improve administrative systems and processes

• Coordinate information between the office, technicians, customers and suppliers

• Identify issues and take action to resolve them or escalate them appropriately

Accounts & Administration

• Review technicians' job reports for accuracy and completeness

• Work with technicians to clarify job details where required

• Prepare and issue customer invoices

• Follow up outstanding and overdue accounts

• Contact customers by phone regarding overdue payments

• Process supplier bills and accounts payable

• Assist with payroll processing and employee records

• Liaise with customers and suppliers regarding accounts and payments

Operations

• Assist with the coordination of day-to-day service operations

• Monitor outstanding jobs and administrative requirements

• Ensure information from technicians is received and processed correctly

• Help maintain efficient processes between the field team and office

• Assist the Managing Director with operational projects and improvements

• Help ensure the business continues to run efficiently as it grows

Website & Customer Support

• Keep the company website information up to date

• Assist with customer enquiries by phone and email

• Maintain accurate customer information

• Assist with general company communications and marketing activities when required

About you

We are looking for someone who is experienced, reliable, organised and proactive.

You will be someone who doesn't need to be told about every small task. You notice what needs to be done, take ownership and follow things through.

You will ideally have:

• Previous experience in business administration, office management, accounts administration, operations coordination or a similar role

• Experience with invoicing and accounts receivable

• Experience following up overdue accounts

• Experience with accounts payable and processing supplier bills

• Experience with payroll or payroll administration

• Excellent attention to detail

• Strong organisational and time-management skills

• Excellent written and verbal communication skills

• Confidence speaking with customers and suppliers over the phone

• Strong computer and systems skills

• The ability to learn new software quickly

• The ability to work independently and manage competing priorities

• A practical, problem-solving approach

• A high level of professionalism and discretion when dealing with confidential information

Experience with Xero will be highly regarded.

Experience working in a service, trades, maintenance, construction, hospitality or similar business environment will also be highly regarded.

The type of person we're looking for

You might be an experienced Business Administrator, Office Manager, Accounts Coordinator, Service Coordinator, Operations Coordinator or Bookkeeper who is looking for a broader role with more responsibility.

You enjoy variety and are comfortable moving between different parts of the business.

One moment you might be reviewing a technician's job report, the next you could be calling a customer about an overdue invoice, processing payroll, helping the Managing Director with a report or updating the website.

You are comfortable picking up the phone, asking questions, solving problems and making decisions within your responsibilities.

Most importantly, you take pride in being someone the business can rely on.

Why join Dishcare?

• Join a growing Australian-owned business

• Work directly with the Managing Director

• A varied role with genuine responsibility

• Opportunity to have a real impact on how the business operates

• Stable, long-term opportunity

• Friendly and practical working environment

• Your experience and ideas will be valued

• Opportunity to grow with the business

• No two days are exactly the same

How to apply

If you're an experienced business support or operations professional who enjoys responsibility, takes pride in getting things done and would like to become an important part of a growing business, we'd love to hear from you.

Please submit your resume and a short cover letter explaining your experience and why you believe this role is a good fit for you.