Product Quality & Performance Lead

Join a market leader and influence the future of product excellence. Apply today!

• Own product quality improvements that directly impact customer experience.
• Drive supplier and product performance across a diverse retail portfolio.
• Join Australia's circular economy leader and shape better product outcomes.

Role details:

Join Visy Retail Services as our Product Quality & Performance Lead, where you'll use data-driven insights to enhance product quality, reliability and customer satisfaction across our retail portfolio. Partnering with cross-functional stakeholders, you'll identify improvement opportunities, manage quality risks and help deliver best-in-class product performance.

What You'll Do:

• Lead initiatives that reduce product defects, returns and customer complaints.
• Analyse performance data and customer insights to identify improvement opportunities.
• Partner with Product, Sourcing and Supply Chain teams to implement corrective actions.
• Conduct targeted supplier audits and support remediation programs.
• Monitor quality KPIs and proactively manage product quality risks.
• Support compliance, certification and continuous improvement activities.

What You Will Bring:

• Tertiary qualifications in Quality, Engineering or a related discipline.
• Proven experience improving product quality and performance outcomes.
• Strong data analysis skills and a continuous improvement mindset.
• Experience partnering with suppliers to drive quality and compliance standards.
• Excellent stakeholder engagement and problem-solving capabilities.
• Six Sigma, ISO 9001, Quality Auditing or related certifications are advantageous.

What you’ll love when you join us:  

• Stability & Security: Long-term career opportunities with an industry leader. 
• Development Opportunities: Support, upskilling, and career progression pathways. 
• Innovative Environment: Be part of a cutting-edge, high-tech facility. 
• 12 weeks paid parental leave and keep-in-touch days
• Discounts on health and wellbeing products
• Novated lease and salary sacrifice arrangements
• Career development and leadership opportunities

About Visy 

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling.  Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand.  

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry. 

Ready to make a difference? Apply now and be a key player in shaping our future!  

These roles are only open to candidates currently residing in Australia with full working rights.   

You will be required to meet Visy’s employment criteria, which will include a criminal history check. 

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.