Head of Project Management Office

Job Title: Head of PMO (Project Management Office)Company: AppelloAbout the Role: We are looking for a strong and experienced Head of PMO to lead our Project Management department. You will be overseeing a team of 7 Project Managers who run 25–30 concurrent projects. Your primary goal is to bring order, build transparent business processes, and ensure both our team and our clients are aligned and satisfied. You will act as a leader, a process engineer, and an ultimate escalation point.Key Responsibilities:Team & Routine Management: Oversee the daily operations of the PM team. Monitor their routine work, track the status of their projects, and ensure they are meeting delivery standards.High-Level Project & Client Oversight: Maintain a clear understanding of the core goals, scope, and status of all active projects. Keep a close pulse on client mood and satisfaction levels across the board.Crisis Management & Escalation (Firefighting): Step in personally to support PMs during critical client escalations or project roadblocks. (Note: Your ultimate success is defined by building a system so stable that firefighting becomes a rare exception, not the rule).Process Engineering & Documentation: Build a clear, structured system for the PM department. Continuously audit and improve internal business processes, creating and updating detailed guides, playbooks, and SOPs (Standard Operating Procedures).Onboarding & Mentorship: Take full responsibility for onboarding new Project Managers, ensuring they quickly adapt to Appello's standards and workflows.Requirements:Proven experience as a Head of PMO, Delivery Manager, or Lead Project Manager in a software development agency or IT outsourcing company.Deep understanding of managing multiple parallel projects and dealing with external clients.Strong ability to build systems from the ground up and document processes clearly.Exceptional conflict resolution and client-facing skills.Ability to balance high-level strategic oversight with the willingness to dive into project details when a PM needs backup.Fluent English and Russian language are required.