Communications Manager

Help members navigate change with clarity, confidence, and careFor some communications roles, success is measured by engagement metrics. In this role, success is measured by helping members understand important changes, make informed decisions, and feel supported when it matters most.
As Communications Manager, you'll play a key role in shaping how Teachers Mutual Bank communicates regulatory changes, service updates, and operational information to members. This is an opportunity for a communications professional who is motivated by advocacy, clarity, and member outcomes, and who enjoys translating complex information into meaningful communications that build trust.
Why the role mattersTeachers Mutual Bank is committed to treating members fairly and communicating openly. When changes occur, whether driven by regulation, operational updates or service impacts, clear and timely communication is critical. Reporting to the Member Communications Lead, you'll develop communications that help members navigate regulatory requirements, service updates and operational change with confidence. Working closely with stakeholders across the business, you'll ensure communications are accurate, empathetic, and aligned to governance requirements.
What you'll gainThe opportunity to make a genuine difference to member outcomes and experiencesA hybrid working environment that offers flexibility while keeping you connected to colleagues and stakeholdersA modern Barangaroo workplace in the heart of Sydney's CBDExposure to complex and high-profile communications projectsA collaborative, values-led environment where member interests come firstthe opportunity to work for one of Australia's largest member-owned banks and a Certified B Corp organisation
What you'll doManage end-to-end communication projects, from planning through to deliveryDevelop member communications relating to regulatory, operational, and service changesTranslate complex technical and regulatory information into clear, member-friendly contentPartner with stakeholders across compliance, legal, operations, and marketing to ensure communications are accurate and effectiveSupport member communications during incidents, disruptions, and other time-sensitive situationsBalance governance, risk, and member experience considerations to deliver communications that are timely, compliant, and easy to understand
What you'll bring
5+ years' experience in communications, corporate affairs, or marketing, ideally within financial services or another highly regulated industry.Proven ability to develop and deliver member or customer communications, including regulatory, operational, or service-related updates.Exceptional writing skills, with a talent for translating complex or technical information into clear, engaging, and easy-to-understand communications.Strong stakeholder management and project delivery experience, with the ability to work effectively across compliance, legal, risk, operations, and marketing teams.Sound judgement, attention to detail and the ability to balance accuracy, compliance, empathy, and speed in a fast-paced environment.
Nice to haveExperience within a mutual, member-owned, or customer-owned organisationKnowledge of Australian financial services regulations and industry expectations, including APRA, ASIC or COBCOPContinuous improvement mindsetExperience supporting communications during incidents, service disruptions or change initiatives
Why TMBL
Teachers Mutual Bank Limited is one of Australia’s largest mutual banks.For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good.
As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.
We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency, and accountability.
Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services, and healthcare — people who make a difference in communities every day.
When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth, and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.
How to apply
Please click the APPLY button and follow the prompts.
For a confidential conversation, please contact Talent@tmbl.com.au.
Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.