Regional Manager Townsville

We are seeking an experienced and capable Regional Manager, Regional Services to provide operational and strategic leadership across a regional service delivery function. This full-time permanent opportunity based in the Townsville office, is integral to strengthening operational effectiveness, enhancing stakeholder partnerships, and delivering consistent, high-quality outcomes across the region. As a leader, you will guide and support a regional team to achieve performance expectations, nurture a constructive and forward-thinking work environment, and contribute to organisational success through informed judgement and operational insights. Your leadership will play a key role in shaping service delivery approaches and influencing positive outcomes for customers and industry.

About the role

As the Regional Manager, you will provide strong leadership to a front-facing, customer-centric team, ensuring high-quality service delivery and continuous improvement. This role requires travel to various work-related locations and offers an opportunity to influence regional service delivery and outcomes at a senior level.

Key responsibilities include:

• Leading, coaching, and developing a high-performing regional team to deliver exceptional, customer-focused outcomes
• Driving operational performance by effectively managing workflow, resources, and throughput to consistently achieve KPIs
• Building and sustaining strong, collaborative relationships with internal and external stakeholders to support service delivery objectives
• Fostering an inclusive and high performing team culture (both locally and at branch level), that promotes accountability, innovation, and continuous improvement
• Identifying opportunities for improvement and implementing initiatives that enhance customer experience and industry outcomes
• Providing clear, evidence-based decision-making and strategic advice aligned with organisational priorities

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.  

About you

The ideal candidate is a confident and capable leader who thrives in a fast-paced, customer-focused environment. You will demonstrate strong leadership capability, with the ability to inspire and guide teams while fostering a positive and collaborative culture. Your proven experience in complex decision-making and problem-solving will enable you to manage competing priorities and deliver results against key performance indicators.

You will bring well-developed stakeholder engagement skills, with the ability to build and maintain effective relationships, alongside a strong commitment to delivering high-quality customer-focused services. Experience working across multidisciplinary teams and in regional environments will be highly regarded, as will your ability to adapt, drive improvement, and travel as required to support service delivery.

How to Apply

Please submit your current resume and a brief cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description.  

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.