Claims Delivery Enablement Specialist Hybrid

Provide technical leadership across end‑to‑end insurance claims and underwriting operations, establish best‑practice quality and enablement frameworks, and drive sustainable uplift across people, process, systems and service delivery.

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

At Hostplus, we’re united by a simple but powerful mission: helping our members achieve a dignified retirement. As our Claims Delivery & Enablement Specialist, you’ll play a critical role in making that mission real — shaping how insurance claims are delivered, governed and continuously improved across the Fund.

This is a highly influential role where your expertise will directly impact claims outcomes, operational excellence, regulatory confidence and, most importantly, the experience of our members when it matters most.

You’ll provide technical leadership across end‑to‑end insurance claims and underwriting operations, establish best‑practice quality and enablement frameworks, and drive sustainable uplift across people, process, systems and service delivery. Your work will help ensure Hostplus continues to deliver fair, consistent and compliant outcomes aligned to our values and brand.

The opportunity

As our Claims Delivery & Enablement Specialist, you will: 

• Lead and govern the Claims Delivery & Enablement Framework across all claims and servicing models, driving consistent execution, optimisation and sustainable performance improvement. 
• Embed strong governance practices that support compliance with Trustee obligations, Trust Deed provisions, SIS legislation, internal policies and regulatory expectations. 
• Provide technical leadership and operational enablement, supporting high-quality, timely and consistent claims outcomes across all life insurance products. 
• Drive a data-led continuous improvement program focused on enhancing decision timeliness, service efficiency, member outcomes and cost-to-serve performance. 
• Translate strategic initiatives into practical operational outcomes through process, system and capability uplift activities. 
• Develop and oversee meaningful performance reporting, metrics and insights aligned to service standards, KRIs and partner agreements. 
• Deliver actionable recommendations that support strategic decision-making, regulatory engagement and ongoing enhancement of the Fund’s insurance and claims strategy. 
• Lead the Insurance Claims Delivery Roadmap, ensuring clear priorities, accountability and delivery outcomes across monthly and quarterly cycles. 
• Govern training, accreditation and knowledge management frameworks that strengthen capability, consistency and scalability across the claims function. 
• Partner closely with insurers, administrators and internal stakeholders to foster collaboration, improve service delivery and achieve sustainable operational performance. 

About you

You're a trusted insurance claims specialist who combines deep technical expertise with a passion for continuous improvement. You thrive in complex environments, build strong stakeholder relationships and have a proven ability to influence positive outcomes. 

You'll bring: 

• Demonstrated experience within insurance claims, superannuation and/or administration environments. 
• Significant technical expertise across life insurance claims assessment, management and decision-making. 
• Experience operating in case management and relationship-focused environments. 
• Strong leadership and influencing capability, with a proven track record of driving operational uplift and continuous improvement initiatives. 
• Highly developed analytical and problem-solving skills, with the ability to translate insights into practical business outcomes. 
• A strong understanding of the superannuation and life insurance landscape, including relevant legislation, regulatory obligations and industry best practice. 
• Excellent communication and stakeholder management skills, with the ability to engage effectively across all levels of the organisation. 
• The ability to manage competing priorities, navigate complexity and deliver results in a fast-paced environment. 
• A positive attitude, strong learning agility and a commitment to delivering exceptional outcomes for members. 
• Tertiary qualifications in a related discipline are desirable. 
• Insurance industry qualifications, including AIA or equivalent certifications, will be highly regarded. 

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• We contribute 3% more to your super on top of the standard employer amount
• A hybrid and flexible work environment
• Dedicated per person development budget to support your growth
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 20 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• Community service leave
• Salary continuance insurance
• Access to long service leave at 5 years
• Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 1.9 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.