Customer Care Specialist

Are you looking for a vibrant Customer Service workplace that values your confidence, commitment to learn & grow, and strong work ethics?

About GloBird Energy

GloBird Energy is on a mission to revolutionise the energy industry, striving for a brighter future for both customers and the environment. Our reputation is built on offering flexible products, competitive prices, and delivering a red-carpet experience for our customers.

Located in the heart of Melbourne's eastern suburbs, we offer easy accessibility via public transport, coupled with convenient onsite parking.

 

Ready to bring the energy? We'd love to hear from you. ⚡

About The Role

Our success starts with our people. As one of Australia's fastest-growing and an innovative energy retailer's, we're looking for confident and customer-focused Customer Care Specialists to join our growing team in Ringwood.

You will be responsible for delivering our Red-Carpet Customer Experience across phone, email and live chat, taking ownership and achieving great outcomes for our customers. This is a full-time, onsite role based in our Ringwood office.

What You'll Be Doing

• Support customers across phone, email and live chat channels, delivering a high-quality customer experience.
• Understand customer needs and work towards first-contact resolution, taking ownership of enquiries through to completion.
• Manage multiple systems simultaneously while accurately recording information and meeting regulatory and quality requirements.
• Demonstrate GloBird's values of We Care, We Act and We Improve.

What's in It for You?

• Competitive base pay Plus Super
• Performance-based earning opportunities
• Commute allowance
• Culture Bonus
• Free onsite parking and walking distance to Ringwood Station
• Supportive onsite working environment
• Training and ongoing development
• Career opportunities across different areas of the business
• Staff wellbeing programs and gym membership discounts
• Catered team meetings, company events, daily snacks and fresh fruit

What You'll Bring

• Minimum 1 year of Customer Service experience, ideally in a fast paced contact centre or customer-facing environment.
• Ability to thrive in a multi-channel customer service environment across phone, email, live chat, and multiple systems.
• Confident communication skills, with the ability to engage professionally with customers both over the phone and in writing.
• Strong problem-solving and analytical skills.
• Takes ownership and follows tasks through to resolution.
• High attention to detail, with the ability to accurately record customer information.
• Resilient, adaptable and comfortable working in a fast-paced environment.
• Open to learning, embraces feedback, and is committed to continuous improvement.
• A supportive team player who enjoys working collaboratively with others.
• Available to work full-time onsite in Ringwood, Monday to Friday.
• Able to participate in Saturday and public holiday rosters when required.

Nice to Have

• Previous Experience in energy, banking, insurance, telecommunications, utilities or any other regulated industry

Why Join GloBird?

We believe and live by the fact that our people are our greatest asset. That's why we're committed to helping our people build meaningful careers, not just jobs. As one of Australia's innovative and fastest-growing energy retailers, we continue to create meaningful opportunities for our people, with career pathways into Team Leadership, Credit & Collections, Service Assurance, Complaints, and other specialist areas across the business.

Our team is passionate about delivering experiences that customers rave about, reflected in our impressive 4.8-star Google rating. Guided by our values we've built a supportive, high-performing culture where people are encouraged to learn, contribute ideas, and grow their careers.

Bring your ambition, curiosity and drive, and we'll give you the opportunity to build a career that's anything but ordinary.

 

Ready to switch on your career?

Submit your resume today and join a team that's powering something different!