Ecommerce Operations Manager

Company description:

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Job description:

As our eCommerce Operations Manager, you will play a pivotal role in delivering exceptional online customer experiences across our brands - Sunglass Hut, OPSM, Ray-Ban and Oakley.

Reporting to the Senior eCommerce Operations Manager, you'll lead the operational performance of our ecommerce ecosystem by driving continuous improvement across customer experience, fulfilment, omnichannel operations and digital platforms.

Working across Technology, Customer Care, Retail Operations, Supply Chain, Digital Product and external partners, you'll identify opportunities to improve operational efficiency, optimise customer journeys and deliver scalable solutions that support business growth.

This role is ideal for someone who enjoys solving complex operational challenges, leading cross-functional initiatives and using data to drive better business outcomes.

Your Responsibilities

• Lead the day-to-day operational performance of our ecommerce platforms, delivering a seamless customer experience across multiple brands.
• Drive cross-functional initiatives to enhance ecommerce capabilities, digital experiences and operational processes.
• Manage local stakeholder engagement for projects, platform enhancements and operational changes.
• Support platform releases through User Acceptance Testing (UAT), issue triage, testing and post-launch monitoring.
• Identify and implement continuous improvements to optimise customer journeys and omnichannel capabilities.
• Partner with Customer Care, Retail Operations, Distribution Centres, Technology and Digital teams to resolve issues and deliver customer-focused solutions.
• Monitor operational KPIs, Gross-to-Net performance and supply chain metrics, using insights to drive business improvements.
• Coach and develop the eCommerce Operations Coordinator, fostering collaboration, accountability and continuous improvement.

About You

• Experience in ecommerce or omnichannel operations within a retail environment.
• Proven ability to lead cross-functional projects and drive operational improvements.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
• Experience working with ecommerce platforms, CMS technologies and digital release processes, including User Acceptance Testing (UAT).
• A customer-first mindset and a passion for continuous improvement in a fast-paced environment.

Highly Regarded

• Experience with Atlassian tools, including Jira and Confluence.
• Knowledge of digital analytics platforms such as GA4 or Adobe Analytics.
• Project management or Agile delivery experience.
• Advanced Microsoft Excel and reporting skills.

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands - OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

Next Steps

To be considered for this opportunity, please click apply and send your resume today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.