Lending Enquiries Consultant

We currently have a permanent full-time position available for an enthusiastic and motivated individual to join the bank as a Lending Enquiries Consultant in our Moe office. The Lending Enquiries Consultant is responsible for handling inbound customer enquiries.

Commencement date is 21st September 2026

Why join us

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank are essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and subsidised gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender or carer responsibility), fertility treatment, volunteer, bereavement, gender transition and family violence leave, and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Inbound enquiries (phone, online and mail) in accordance with Bank Australia’s policies and procedures in a professional and efficient manner with an emphasis on delivering exceptional service
• Participate in the Bank’s quality assurance program to achieve quality, productivity and service targets
• A willingness to learn about legislation governing lending and its impact on day-to-day loan processing
• Review loan procedures and policy and apply them to day-to-day work
• Participate in staff training and development as required.

What you will bring

• Knowledge of banking products and services, or a willingness to learn
• Knowledge of lending legislation (e.g. National Credit Act and Privacy Act), or a willingness to learn
• Ability to identify customer needs through questioning techniques
• Ability to investigate, problem solve and follow up queries
• Ability to work independently as well as part of a team
• Empathy for customers’ financial circumstances
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

If your application progresses, you will be invited to attend interviews starting the week beginning the 17th of August 2026.

We review applications as they come in, so don’t wait - apply today and take the first step toward a meaningful career with Bank Australia.

By submitting an application, you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.