Senior Technical Business Analyst - Services

• $120,000 + superannuation + salary packaging
• Join a well-known, trusted and highly respected organisation
• Hybrid working - 2 days in the office, 3 days from home
• Maximum term contract to 30 June 2027

Join Australia's leading youth mental health organisation and make a difference in the lives of young people.

about headspace

headspace is Australia's leading youth mental health organisation established to improve the wellbeing of young people aged 12 to 25. Through our national programs, partnerships, and support for the headspace network, we help young people and their families navigate mental health, work, and study challenges with confidence. We strive to create environments where every young person feels empowered, supported, and able to thrive. Learn more at headspace.org.au

The Strategy and Business Transformation team is part of the Digital Technology Services Division. The team supports our organisation's goals by ensuring high-quality support services are delivered across headspace national.

why you'll love working with us

At headspace, we're committed to safe, inclusive and high-quality services for young people and their families. Our culture is purpose-led and guided by our values and the headspace Way. We actively work to ensure culturally safe and responsive services for First Nations young people, and we celebrate and value diversity across identities, experiences and communities.

We're a fast-paced team that values collaboration and makes space for the things that keep work fun and engaging.

You will also be eligible to access headspace benefits including:

• Not-for-profit salary packaging, up to the maximum $15,900 per FBT year
• 15 days personal leave
• 20 days annual leave plus additional leave over the Christmas period
• Purchased leave program
• 14 weeks paid parental leave
• Remote/hybrid work
• Flexible working arrangements
• Access to EAP
• Access to professional development

what you'll do

The primary role of the Technical Business Analyst will be to support the delivery of technology projects that improve the systems, tools and processes used by headspace services and service providers.

Working in this role, you will:

• Identify key stakeholders affected by proposed initiatives or business needs and conduct analysis, ensuring you build and maintain strong relationships.
• Work with stakeholders to understand their needs, service delivery processes, system issues and opportunities for improvement.
• Determine the activities and resources required to define potential solutions.
• Facilitate workshops with stakeholders to explore needs, requirements and to support shared decision making.
• Capture and document business and functional requirements, rules, stories and acceptance criteria.
• Translate complex technical information for non-technical audiences.
• Develop process maps, service workflows, and system diagrams.
• Support test planning and execution.
• Develop test plans, scenarios, cases and expected results based on requirements and designs.
• Contribute to the design, development, testing, implementation and improvement of technology solutions.
• Conduct project activities in alignment with agreed project timelines, scope and budget.
• Support technical teams and vendors by providing clear requirements, business context and timely clarification of stakeholder needs.
• Assist with evaluating solution options and documenting recommendations.

what you'll bring

To be successful in this role, you will bring:

• A tertiary qualification in Information Technology, Business, Engineering or a related discipline, and/or equivalent industry experience.
• Demonstrated experience working as a Technical Business Analyst or in a comparable business analysis role.
• Demonstrated experience in process mapping and the development of business, functional and non-functional requirements.
• Demonstrated ability to translate business needs and complex technical information into clear, high-quality requirements and documentation.
• Experience eliciting and documenting requirements through interviews, workshops, document analysis and other business analysis techniques.
• Experience working with technical teams to support the design, development, testing and implementation of technology solutions.
• Strong interpersonal skills, with a proven ability to build and maintain effective relationships with internal and external stakeholders.
• Strong verbal communication and workshop facilitation skills.

how to apply

• To apply, please click "Apply Now" and include a current resume and a brief cover letter addressing the key criteria that will make you successful in this role. Please also complete the 3 selection criteria questions in the application process.
• For further information, please contact Terry Fagan, Program Manager - Service Applications, on TFagan@headspace.org.au using the subject line: Senior Technical Business Analyst - Services enquiry via EthicalJobs

headspace is an inclusive, safe and committed employer

headspace is committed to workforce diversity and to creating an inclusive workplace where all employees are valued, celebrated, and can contribute meaningfully. We encourage applications from people with lived experience of diversity to enhance the depth of skill and insight within our workforce. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects, and promotes the rights of children, young and vulnerable people. For this reason, we will conduct a National Criminal Background Check and Working with Children Check as part of our recruitment process for all new employees.

headspace will provide reasonable personalisation for all candidates to participate equitably in the recruitment process. Please advise us should you require assistance.