Customer Service Coordinator

About the Role

As our Customer Service Coordinator, you’ll be at the heart of our day-to-day operations, helping turn customer requirements into seamless outcomes for growers and agribusinesses who rely on Polytex to protect their produce.

This is a varied, fast paced and highly collaborative role where no two days are exactly the same. Working closely with our Sales, Production and Logistics teams, you’ll help keep everything moving smoothly — from the initial quotation right through to manufacturing and dispatch of our produce protection products.

What you’ll be doing

• Preparing customer quotations — you’ll help put together accurate, professional quotes that give out customer confidence from the very first interaction.
• Managing client data with care — gathering and maintaining accurate customer information so every document and record reflects the professionalism Polytex is known for.
• Being a trusted local contact — acting as a secondary point of contact for customer inquiries, helping resolve issues quickly and keeping customers feeling supported.
• Championing data quality — playing a key role in keeping our CRM and order processing platforms clean, consistent and reliable, so the whole team can work with confidence.
• Connecting the dots across teams — liaising with Sales, sending dispatch notifications once Logistics confirms pickup, and recording proof of delivery (PODs), so customers are always kept in the loop.
• Delivering insights through reporting — preparing regular sales reports that help the business understand performance and plan ahead.
• Jumping in where needed — supporting the Sales team with ad-hoc tasks, because you’re the kind of person who’s happy to help wherever it’s needed.
• Keeping our tools sharp — maintaining pricing and support tools so accurate information is always at the Sales team’s fingertips when they need it most.

What We’re Looking For

• Customer service experience, with a knack for juggling priorities without dropping the ball on quality.
• Confident communicator, both written and verbal, with an eye for accurate documentation.
• A natural relationship-builder, equally comfortable with customers and colleagues.
• Cool under pressure, with solid time management to match our fast pace.
• Sharp attention to detail — little things don’t slip past you.
• Comfortable with Microsoft Office Suite.
• Experience with NetSuite and HubSpot CRM is a bonus, not a must.

What’s In It for You?

• A supportive, down-to-earth culture built on teamwork, excellence and continuous improvement — where your contribution genuinely matters.
• Real career development, with ongoing training and on-the-job learning to help you grow your skills over time.
• A varied, engaging role alongside a passionate Sales team that’s driving Polytex forward to its next chapter.
• The chance to be part of a purpose-driven, family-owned business, in a role where your work has real, visible impact.
• Access to an Employee Assistance Program (EAP), because we care about your wellbeing as much as your work.
• The opportunity to make a genuine contribution to business growth and innovation — and be recognised for it.

About Polytex

Polytex is an Australian manufacturing business built on a simple purpose: to protect what Australia works for — what it grows, stores and builds, on farm and on site.

We back that with unrivalled product knowledge, honest advice, and a commitment to finding the right solution rather than the quick one.

Apply now or contact hr@polytex.net.au for more information.