Head of Operations, Defender

Head of Operations, Defender

Journal Technologies is seeking a Head of the Defender Business Unit to provide strategic leadership and overall accountability for the success of the Defender business. Working closely with the CEO, this leader will define and execute the business strategy while leading the cross-functional Sales, Product, Professional Services, Support, and Customer Engagement functions within the Business Unit. The Head of the Defender Business Unit is responsible for driving growth, delivering exceptional customer outcomes, improving operational performance, and ensuring our solutions and services evolve to meet the changing needs of the courts we serve. This role fosters collaboration, accountability, and continuous improvement across the Business Unit to maximize value for both our customers and Journal Technologies.

Responsibilities:

• Own the overall success of the Defender Business Unit, including profitability, revenue growth, customer satisfaction, and operational performance. 
• Develop and execute the Business Unit strategy in partnership with the CEO, ensuring alignment with the company’s vision and strategic priorities.
• Lead and coordinate the Product, Customer Lifecycle, and Customer Growth Scrum teams to achieve shared Business Unit objectives.
• Drive continuous improvement across the Business Unit by increasing operational efficiency, simplifying processes, and expanding product-led implementations.
• Influence product strategy and roadmap priorities based on customer needs, market trends, and business objectives.
• Establish Business Unit priorities and make cross-functional tradeoff decisions to maximize customer value and business performance.
• Monitor Business Unit financial and operational metrics, identify opportunities for improvement, and implement actions to increase profitability and growth.
• Build strong executive relationships with customers and serve as the executive sponsor for strategic accounts and initiatives.
• Partner with Sales and Marketing to grow the business, increase market adoption, and expand customer relationships.
• Ensure the successful delivery of implementations, support services, and customer success outcomes by fostering collaboration across the Business Unit.
• Represent the Defender Business Unit with customers, industry organizations, conferences, and strategic partners. 
• Foster a culture of accountability, collaboration, innovation, continuous improvement, and customer focus throughout the Business Unit.
• Lead the Business Unit with increasing autonomy while partnering closely with the CEO through regular business reviews and strategic planning.

Requirements:

• Bachelor’s degree in Business, Public Administration, Engineering, Information Systems, or a related field. An MBA or equivalent business leadership experience is preferred.
• Progressive leadership experience in enterprise software, justice technology, government technology, public sector technology, or a related industry.
• Demonstrated success leading a business, business unit, major product line, or cross-functional organization with responsibility for business performance and growth is a huge plus.
• Experience developing and executing business strategy while balancing customer needs, operational excellence, and financial performance.
• Proven ability to lead and influence cross-functional teams in a collaborative, Agile environment.
• Strong business and financial acumen, with experience managing budgets, profitability, resource allocation, and operational performance.
• Experience working directly with executive customers and building trusted relationships with senior government or public sector leaders is preferred.
• Knowledge of court operations, judicial workflows, or the justice market is strongly preferred.
• Exceptional leadership, communication, negotiation, and decision-making skills, with the ability to align diverse stakeholders around common business objectives.
• A track record of driving organizational change, continuous improvement, and measurable business results.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. 

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. 

Why Journal Technologies? 

Visit www.journaltech.com/careers for more information, but highlights include:  

• Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.
• Quality medical, dental and vision coverage. 
• Competitive paid time off as well as paid holiday time. 
• 401(k) retirement (US) and GRRSP (CDN) programs. 
• Annual professional development funds - $1,500 USD annual per employee. 
• Book subscriptions with an extensive library in each office for personal and professional growth. 
• Flexible working hours which you can coordinate with your supervisor. 
• Ability for employees to work from a remote location (e.g., home) or office. 
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. 
• Travel opportunities between Journal Technology offices and with clients. 

We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.