Receptionist/Customer Service

Gallagher Insurance Services is a locally owned and operated general insurance broking firm. Well respected and with over 35 years' experience in the industry, our business provides commercial, rural and domestic insurance to a wide range of clients throughout Australia.

We currently have a vacancy for an enthusiastic person to join our administration team.

This full-time position will allow you the opportunity to grow and develop your administration skills in a fast-paced environment. 

About the Role:
- Providing administrative support to our Brokers regarding customer accounts, policy administration and claims handling.
- Communicating with clients via phone, email and face to face meetings to manage client's insurance queries and requests.
- Preparing and managing insurance policy documentation.
- Performing reception duties including data entry, banking & mail.
- Assisting with insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, creating renewal reports, certificate of currency and endorsements. 
- Assisting with claim management and reporting.

The role is varied and will provide experience in many aspects of the insurance industry, with a large focus on providing the highest level of customer service.

Experience in the insurance industry would be a definite advantage, however applicants with a previous background in office administration will also be considered. Extensive on-the-job training will be provided as well support to complete your Tier 1 qualifications with the opportunity to continue with further qualifications through the Australian & New Zealand Institute of Insurance & Finance.

The successful applicant will have:

• Previous experience in the Office Administration. 

• Excellent communication skills.

• Strong time management and organisational skills.

• Be enthusiastic and personable.

• Enjoy working in a busy team environment.

• Show great attention to detail and possess exceptional customer services skills.

• Be a quick leaner with initiative and a desire to develop a career in the Insurance industry.

Please forward your CV and a cover letter addressing the above criteria to ••••@gallagherinsurance.com.au.  

Applications close 5.00pm, Monday 17th August.