Parts Interpreter

About Bus Stop Sales & Service

Bus Stop Sales & Service is Australia's premier independent bus distributor and service provider, delivering sales, service, parts and support to bus and fleet operators across the country.

Headquartered in Rocklea, Brisbane, with operations in NSW and Victoria, Bus Stop Sales represents leading global brands including King Long and I-Bus (powered by Isuzu).

Our customers include school, charter, tourism, government and mining operators, and we support them with reliable vehicles, strong parts supply and responsive service. With one of the most diverse product ranges in Australia — from proven diesel platforms through to the latest zero-emission electric buses — Bus Stop Sales is at the centre of a rapidly evolving industry.

About the role

As a Parts Interpreter, you'll be responsible for providing exceptional service to customers while supporting the day-to-day operation of our parts department. This is a varied hands-on role that supports both our internal service department and external customers. The role includes day-to-day parts interpreting responsibilities, while also contributing to stock control, warehouse coordination and process improvement across the parts operation. Reporting to the Parts and Logistics Manager, you'll become part of a supportive team that plays an important role in keeping our customers and workshop operating efficiently.

Key responsibilities

• Respond to internal and external customer parts enquiries via phone, email, and face-to-face interactions

• Manage parts enquiries from initial request through to supply and completion

• Identify, interpret and source parts accurately and efficiently

• Process quotations, sales orders and customer payments

• Support the in-house service department with parts requirements

• Pick, pack and dispatch parts as required

• Assist with stock control and general warehouse activities

• Work collaboratively with colleagues across service, sales and administration

• Maintain a safe, organised and efficient work environment

About you

• Enjoys delivering outstanding customer service

• Excellent communicator and ability to work with people from diverse backgrounds and experience levels

• Works methodically and can prioritise tasks in a busy environment

• Strong attention to detail, organised, resourceful and process driven

• Reliable, motivated and enjoys working both autonomously and as part of a team

• Sound computer skills and the ability to learn new systems

• A Safety First and Continuous Improvement mindset

• Holds a current driver's licence

• Experience in the automotive parts industry, commercial vehicle, truck or bus preferred

• Current forklift licence, or willingness to obtain one, highly regarded

Benefits

• No two days are the same

• Supportive team environment

• Opportunity to develop your knowledge and skills across parts, inventory and logistics

• Work with quality international brands

• Modern facilities and equipment

• Genuine long-term career opportunities within a growing national business