Medical Administrative Assistant

About us: Our Vision: Your body, Your choice, Your future
We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.

We work to give people reproductive choices.

MSI Australia operates a network of 7 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy and national family planning support.
Our Westmead clinic is open across Monday to Friday, with lists providing Surgical Termination of Pregnancy, Medical Termination of Pregnancy, Long-Acting-Reversible-Contraception, and Vasectomies.

Position title: Medical Administrative Assistant 
Location: MSI Westmead Clinic 
Reports to: Nurse Unit Manager

Hours per week: Up to 38
Required days: Weekdays

The role: 
The Medical Administrative Assistant provides a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey.

The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role.  You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.

Your Responsibilities
Reception

• Provide a safe, supportive environment for client admissions
• Maintain a professional phone manner, manage inbound calls, and transfer efficiently
• Uphold client privacy and confidentiality at all times
• Confidently handle client enquiries and complaints
• Identify client needs and escalate risks to the Nurse Unit Manager

Data entry & medical records

• Ensure accuracy in all internal systems
• Enter client demographics and government benefits correctly
• Ability to summarise, edit and print discharge summaries and documents from internal computer systems
• Edit and update individual client appointment status in an internal computer system, details a...