Reception/Administration Officer

Administrative Assistant - Receptionist

Community Forensic Mental Health Service (CFMHS) | Clifton Hill

Employment Type: Full Time ongoing

Pay Grade: HS2 - $76,673 + Super + Benefits

Why Join Forensicare?

Diverse and rewarding career in forensic mental health
Salary packaging and comprehensive wellbeing support
Supportive team environment with genuine career pathways

A Career Like No Other

At Forensicare, you'll be part of a compassionate and supportive organisation dedicated to improving the lives of people experiencing the dual stigma of mental illness and offending.

Working across community, hospital and prison settings, our teams combine expertise, curiosity and care to support recovery and create positive outcomes for consumers, carers and the broader community.

If you're passionate about making a difference and enjoy meaningful work in a values-driven environment, we'd love to hear from you.

About the Service

This position is based at the Community Forensic Mental Health Service (CFMHS) in Clifton Hill, just 15 minutes from Melbourne's CBD.

CFMHS is a specialist statewide service supporting individuals living with serious mental illness who have offended or are at risk of offending. Our service continues to grow, with established regional programs across Barwon and Hume.

About the Role

The Administrative Assistant - Receptionist plays a vital role in supporting the day-to-day operations of the Community Forensic Mental Health Service.

You will provide professional reception services and high-quality administrative support to clinical teams, senior management and consumers while ensuring confidentiality, accuracy and exceptional customer service.

Key Responsibilities

• Provide a professional and confidential reception service
• Manage incoming calls, enquiries and visitor interactions
• Coordinate and monitor clinician and consumer appointments
• Maintain efficient office filing and information systems
• Enter and maintain consumer and service data across multiple systems
• Update and manage databases, including PMI and CMI/Rapid
• Coordinate incoming and outgoing mail services
• Manage email and fax communications
• Assist with medical record maintenance and archiving activities
• Support broader administrative functions across the service

About You

You will bring:

• Previous experience in a reception or administrative support role
• Experience providing professional and confidential customer service
• Confidence working with telephone switchboard/PABX systems
• Intermediate Microsoft Office skills, including Word, Excel and Outlook
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to maintain confidentiality and professionalism at all times
• A respectful, non-judgemental approach when engaging with diverse consumers

Experience working with healthcare or client management systems is advantageous but not essential.

What's on Offer

A Culture Where People Matter

• Excellent supervision and professional development opportunities
• Clearly defined career pathways across multiple disciplines
• Salary packaging options including mortgage, rent and everyday living expenses
• Comprehensive workplace health and safety supports
• Employee recognition and reward programs
• Confidential Employee Assistance Program (EAP)
• Mental health and wellbeing supports, including peer support and critical incident response programs

Employment Requirements

Successful applicants will be required to provide:

• Evidence of immunisation requirements, including influenza vaccination
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