MAC Counter Manager

We are seeking a passionate Counter Manager to join our team at Melbourne International Airport, delivering exceptional customer experiences within a dynamic luxury retail environment.

You will represent MAC, a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.

This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.

KEY RESPONSIBILITIES

• Analyse sales trends to identify opportunities and maximise sales.
• Coach, motivate team members to provide excellence in customer service.
• Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all MAC team members
•  Ensure the MAC counter is well-staffed, visually merchandised, and stocked to maximise sales.
• Engage customers with a friendly and approachable manner

• Previous retail/sales experience in beauty, fragrance, or cosmetics
• Strong product knowledge in the luxury beauty space
• Excellent communication skills
• Professional and vibrant personality
• The ability to speak a second language will be highly regarded
• Responsible Service of Alcohol (RSA) certification 

• Monthly Sales Commission Program
• Team Discount Program
• Airport Retail Stores Discount (10% -20%)
• Free Car Parking
• Uniform & ASIC Pass Provided
• Sales & Product Training Program
• Employee Assistance Program
• Long-term Career & Professional Development Opportunities
• Recognition of Service Awards ($ Gift Cards)
• Safe, Diverse & Inclusive Work Environment with a Supportive Culture

Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

DETAILS OF THE ROLE

• Location: Melbourne Airport
• Full time position: 76 hours’ fortnightly
• 2 week rotating roster
• Availability to work a flexible schedule including weekends and public holidays

If you’re a passionate Beauty specialist who values teamwork, customer connection, and a fast-paced luxury environment, we’d love to hear from you.
Click Apply Now to submit your resume.

Applicants must be at least 18 years old, hold full Australian working rights. It is recommended to have your own form of reliable transport due to the early/late hours of work.

Only candidates that are successful for short listing will be contacted.