Sales Support & Administration Coordinator

Sales Support & Administration Coordinator – Casual

DARE Panel Australia

Willoughby, Sydney NSW

Casual | Approx. 2 Days / 12 hours per Week

About Us

DARE Panel Australia is a growing supplier of decorative panels and interior surface materials, working with cabinet makers, builders, developers, interior designers and other industry professionals.

We are looking for an organized, proactive and reliable Sales Support & Administration Coordinator to support our customers, sales team and day-to-day operations.

This is a varied, hands-on internal role combining sales support, customer service, administration, CRM coordination and showroom support.

The position reports directly to the Operations Director.

About the Role

You will help keep customer enquiries, quotations, orders, samples, appointments and sales opportunities organized and moving forward.

A key part of the role is making sure nothing gets missed — enquiries are recorded, quotations are followed up, customer information is kept up to date, and the relevant team member knows what needs to happen next.

This is not a cold-calling, business development or estimating role.

Parents returning to the workforce and looking for school-hours flexibility are warmly encouraged to apply.

Key Responsibilities

Sales & Quotation Support

* Enter approved pricing and project information into quotation templates quickly and accurately.

* Issue quotations and maintain quotation records.

* Track outstanding quotations and coordinate follow-ups with the sales team.

* Assist Sales/Design Consultants with appointments, samples and project information.

Customer Service & Orders

* Handle incoming calls and customer enquiries in a friendly, professional and helpful manner.

* Assist customers with product information, pricing, stock availability and samples.

* Process customer orders and follow up outstanding enquiries.

* Coordinate basic order, pickup and delivery information with customers and warehouse staff.

CRM & Project Follow-Up

* Maintain leads, customer contacts and project opportunities in the CRM.

* Keep project status, follow-up dates and next actions up to date.

* Monitor outstanding enquiries and opportunities and remind the relevant team member when follow-up is required.

* Prepare simple weekly sales pipeline and follow-up reports.

Showroom & Sample Coordination

* Welcome designers, builders, cabinet makers and other visitors to the showroom.

* Assist with product and sample selections.

* Arrange showroom appointments and record relevant project information.

* Manage sample requests, labelling, replenishment and tracking.

* Keep the showroom and sample collections organized and presentation-ready.

General Administration & Coordination

* Maintain organized customer, quotation, project and product records.

* Keep price lists, product information, certificates and sales documents up to date.

* Coordinate information between customers, Sales/Design Consultants, warehouse, suppliers and management.

* Follow up outstanding actions and escalate important matters to the Operations Director.

* Assist with basic website, social media and marketing content updates when required.

About You

We are looking for someone who is:

* Highly organized, proactive and detail-oriented.

* Fast and accurate with typing, data entry and computer-based tasks.

* Highly proficient in Microsoft Office, particularly Word, Excel and PowerPoint.

* Friendly, professional and confident when speaking with customers.

* Comfortable managing several tasks and follow-ups at the same time.

* Reliable and able to work independently.

* Able to priorities tasks and maintain a high level of accuracy.

* Comfortable using CRM systems and learning new software.

* A clear and professional communicator.

Experience in sales support, administration, customer service, quotations, order processing or CRM will be highly regarded.

Experience in joinery, cabinetry, interior design, building materials or architectural products is an advantage but not essential.

Full product training will be provided.

How to Apply

Please submit your resume together with a short introduction outlining your relevant experience and suitability for the role.