Full-Time Control Room Operator

Full-Time Control Room Operator | Level 5 | Premium Commercial Site

Challenger Security is seeking an experienced and highly professional Control Room Operator to join our team at one of Melbourne’s most prestigious commercial sites.

This is an exciting opportunity to play a central role in protecting a high-profile commercial precinct and ensuring the safety of its tenants, visitors and assets.

About the Role

As a Control Room Operator, you will work from the site’s Security Control Room - the central point for monitoring, communication and coordination across the precinct.

You will monitor security systems, assess events in real time and coordinate appropriate responses with the wider onsite security team. Your ability to remain alert, communicate clearly and respond calmly under pressure will be essential to maintaining a safe and secure environment.

This is a full-time position working a rotating roster as part of an established security team, supported by an onsite Security Manager.

Please note: A current Victorian Private Security Licence with a Control Room Operator endorsement is essential for this position.

Key Responsibilities

• Monitor CCTV, access control, alarm and other electronic security systems.
• Coordinate incident responses and support onsite security personnel.
• Manage communications across radio, telephone and incident management systems.
• Accurately document and report incidents in real time.
• Assist with emergency procedures and critical incident responses.
• Maintain a professional and composed approach in a premium commercial environment.

About You

To be successful in this role, you will have:

• A current Victorian Private Security Licence with a Control Room Operator endorsement.
• Previous experience working in a security control room or operations centre.
• Strong communication and coordination skills.
• Excellent attention to detail and situational awareness.
• The ability to remain calm, focused and professional under pressure.
• Intermediate computer skills, including experience with Microsoft Office and incident management systems.
• A reliable, proactive and team-focused approach.

If you are an experienced Control Room Operator looking to join a professional security team at one of Melbourne’s most recognised commercial sites, we would love to hear from you.

Why Join Us

• Competitive Pay & Penalty Rates: We pay in line with the Security Services Award Level 5 — including applicable penalty rates, allowances, and reliable fortnightly pay.
• Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more.
• Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities.
• Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next.
• Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success.
• Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you.
• Work with Leading Clients: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network.

 About Us

Challenger Security (VIC M/L: 936-839-70S) is a leading provider of premium security and concierge services, trusted by some of the world’s most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety.

How to Apply

We appreciate your interest in joining Challenger Security. If your application is shortlisted, we will invite you for an interview to discuss the role further.

• Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates.
• Individuals with police, military, armed guard or prior patrol experience are strongly encouraged to apply.