Level 2 IT Technician - Work from Home & Field Support (Perth)

Hybrid role, Perth based, Full Time, IT Jobs
Please Quote Reference Number 18002

• Hybrid Flexibility - Supporting your work-life balance
• Career Growth - Ongoing training, certification support, and career progression
• Team Culture - A supportive, close-knit team that values collaboration & growth

soma technology group is a well-established Managed Service Provider supporting clients across a broad range of industries. We deliver high-quality, tailored IT solutions throughout Australia and pride ourselves on the strong, long-term relationships we build with our clients.

Ready to step up and take ownership of IT solutions that make a real difference to businesses?

We are looking for an experienced and motivated Level 2 IT Technician to join our Perth team. This is a home-based role combining remote technical support with regular field support at client sites throughout the Perth metropolitan area.

THE ROLE

As a Level 2 IT Technician, you will play an important role in the ongoing management, troubleshooting and improvement of our clients' IT environments.

This is not simply a helpdesk position. You will work hands-on with client infrastructure, networks, cloud services and business systems, providing both remote and onsite support across the Perth region.

Key Responsibilities:

• Manage and support client network infrastructure and system environments
• Provide Level 2 technical support remotely and onsite
• Independently diagnose and resolve technical issues across remote client locations
• Deploy, configure and maintain hardware, software and cloud services
• Monitor system performance and proactively identify and resolve issues
• Take ownership of incidents and follow them through to resolution
• Liaise with clients to provide high-quality service and clear communication
• Escalate complex issues appropriately, with clear documentation of troubleshooting completed
• Maintain accurate technical documentation, client records and solution notes
• Work collaboratively with the broader service desk, projects and consulting teams

What We're Looking For

This role requires an experienced Level 2 technician who can independently diagnose and resolve technical issues across remote client sites. You must be comfortable taking ownership of unfamiliar environments, working through issues methodically and escalating only after appropriate troubleshooting has been completed.

Essential Technical Experience:

• At least four years of hands-on experience in a Level 2 technical support role, preferably within a Managed Service Provider
• Demonstrated ability to independently troubleshoot remote sites, including diagnosing issues where documentation or onsite assistance may be limited
• Strong practical experience supporting and troubleshooting:
  - Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, DHCP and file services
  - Microsoft 365, including Exchange Online, Entra ID, Teams, SharePoint and user access issues
  - Business networks, including TCP/IP, VLANs, switching, routing, wireless networks and internet connectivity
  - Firewalls, site-to-site VPNs, remote-access VPNs and network security policies
  - Workstations, laptops, printers, peripheral devices and common business applications
• Ability to use logs, monitoring tools, command-line utilities and structured troubleshooting techniques to identify root causes
• Experience troubleshooting issues across multiple layers, including endpoints, servers, networks, cloud platforms and third-party services
• Ability to assess whether an issue is local, network-related, cloud-related, vendor-related or caused by configuration
• Experience working with remote monitoring and management, ticketing and documentation platforms
• Ability to clearly document findings, actions taken, resolutions and recommended next steps

Additional Requirements:

• Based in Perth and available to travel to client sites throughout the metropolitan area
• Current Australian driver's licence and reliable personal transport
• Australian working rights
• Experience within an MSP environment is highly regarded
• Relevant Microsoft, networking, cloud or security certifications are desirable but not essential
• A good sense of humour and alignment with the soma technology group values

THE SOMA CULTURE

Our culture is extremely important to us. Anyone joining our team needs to understand our values and demonstrate them in the way they work with colleagues and clients.

Our company values are:

• Commitment to Communication Excellence
• Commitment to Improvement Excellence
• Professional, Positive and Passionate People
• Fun, Trustworthy and Honest
• We are One Team

If these values resonate with you, you will fit right in.

IS THIS THE JOB YOU HAVE BEEN LOOKING FOR?

As part of the soma team, you will receive an attractive remuneration package, ongoing training and development, free parking, travel support and the opportunity to work with an experienced team in a flexible and friendly environment.

If you have the technical capability, initiative and drive required to excel in this role, apply now through our online application form and join the soma technology group team.