Consumer Feedback Coordinator

This role provides a specialist service within Gold Coast Hospital and Health Service to patients/clients and their families who wish to provide feedback about the delivery of care experience.

The Role

An opportunity has become available for a Consumer Feedback Coordinator to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Provide a consumer focused and highly professional service to health service consumers who have provided feedback regarding their health care experience
• Assist the patient and their family and carers to understand the overall and individual Consumer Feedback Management processes
• Work with operational directorates to coordinate review and resolution of complaints 
• Ensure a high standard when developing quality and timely responses and submissions
• Analyse data and report and liaise with Consumer Feedback Service Manager

About you

To be successful in this position you will require:

• While not mandatory a relevant qualification would be well regarded
• Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
• Tuberculosis screening, to identify if the tuberculosis vaccination may be required
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Permanent full time
• Base salary ranging from $125,607 - $134,548 per annum

About Us

The Consumer Feedback Service provides a specialist service within Gold Coast Hospital and Health Service to patients/consumers, their families and carers and other advocates who wish to provide feedback about the delivery of care experience. The Consumer Feedback Service provides a single point of access, coordination and analysis of consumer complaints and feedback on services provided by the Gold Coast Hospital and Health Service, ensuring that high quality responses are provided within set timeframes.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply

Click APPLY to submit your application by Tuesday, 2 September 2026

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC690530

Please note: no third-party applications will be accepted.