Delivery Coordinator

If you take pride in making every customer feel like the most important person in the room, this role at Frizelle Sunshine Automotive in Southport was made for you. As a Delivery Coordinator in the New Vehicles team, you will be the face of the dealership at the most exciting moment in a customer's purchase journey.

About the role:

This is a role where your ability to connect with people and deliver a polished experience directly shapes how customers feel on one of the biggest purchase days of their lives.

Your day-to-day will include:

• Leading the handover of new vehicles and creating a genuinely memorable experience for every customer who walks through the door
• Building rapport with customers during the delivery process, answering questions with confidence and care
• Liaising with the sales team, workshop, and detailing staff to keep vehicle readiness on schedule
• Managing delivery bookings and communicating clearly with customers about collection times and requirements
• Completing delivery documentation accurately, giving you ownership of an important part of the sales process
• Identifying and resolving any pre-delivery issues promptly, so every handover goes without a hitch

About you:

You are someone who genuinely enjoys working with people, takes pride in your presentation, and understands that the details are what make a great customer experience.

More about you:

• A natural communicator who puts customers at ease and leaves them feeling looked after
• Well presented and professional in appearance, understanding that first impressions matter in a customer-facing role
• Proven experience in a customer service role, ideally within the automotive industry or a similarly detail-oriented environment
• Organised and dependable, with the ability to manage multiple priorities without letting anything slip
• Comfortable working with systems and paperwork to ensure accurate record-keeping
• A current Queensland driver's licence is essential, as moving vehicles between locations is part of the role

The benefits:

Frizelle Sunshine Automotive offers a supportive team culture where your contribution to the customer experience is noticed and valued.

Benefits include:

• A permanent full-time role with genuine stability in a well-established Queensland dealership group
• A collaborative New Vehicles team that takes pride in what they deliver together
• Access to manufacturer and group training to keep your automotive knowledge current
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform
• Fast-paced, fun team environment with genuine growth
• A Southport location that is central and easy to access across the Gold Coast
• The backing of a large automotive group that creates real pathways for career growth

If you think this role is right for you, apply today and don't miss out on a great opportunity!

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.