Online Sales Consultant - Plush

Company Description

With over 350,000 happy customers, 24 years of experience and 45 showrooms nation-wide, Plush staff pride themselves on being Australia’s sofa specialists.

Plush first opened its doors in Nunawading, Victoria in October 2000. The original concept for Plush or as it was known then, Plush Leather, was to provide customers with designer leather sofas at affordable prices. As one of Australia's first specialist sofa providers, Plush Leather imported leather sofas direct from Italy and Asia, ensuring it had a competitive advantage over design, quality and price.

Fast-forward to today and we continue to elevate the network through our product offering, store refurbishments and an incredible buying team that leverages both custom designs and world-leading manufacturers to deliver quality and style for our customers.

Join Plush today and discover the beauty of working for a prominent Australian retailer.

What We Offer:

• Annual On-Target Earnings (OTE) up to $110K 
• Work only 2 compulsory weekends per month (End of PR & Extension week) – all other weekends optional
• Office environment with clear pathways to internal progression
• No ticketing, cleaning, merchandising, or showroom maintenance – just sell!
• A stable weekday rhythm while still achieving retail-style earnings

Job Description

We are seeking an enthusiastic and motivated Online Sales Consultant to join our Plush team at our Head Office in North Ryde.

In this role, you will provide exceptional customer service and product knowledge to drive sales opportunities and ensure customers have a memorable experience.

Key Responsibilities:

• Deliver outstanding customer service to create the optimal Nick Scali experience.
• Utilize your product knowledge and selling skills to achieve daily and weekly sales targets.
• Ensure accurate completion of sales order paperwork and internal documentation for timely order processing.
• Maximize sales through effective selling techniques, including room solutions and add-on sales.
• A professional “phone voice” and polished communication skills
• Willingness to be based at our North Ryde office
• Convert leads to sales through expert product knowledge and needs-based selling
• Handle inbound sales calls and enquiries from customers across Australia
• Maintain strong follow-up and client relationship management

Qualifications

• Previous sales experience, ideally selling furniture or high-value items such as jewellery, cars, bedding, luxury goods / travel, etc. 
• Positive attitude and enthusiasm, especially during busy periods.
• Strong interpersonal skills with a focus on teamwork and collaboration.
• Open to feedback and eager to learn, demonstrating a growth mindset.
• Excellent organizational skills and the ability to manage multiple responsibilities.

If you’re passionate about sales and delivering exceptional customer service, we’d love to hear from you!