IT Operations Specialist

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an Information Systems & Technology Operations Specialist in Brisbane, for a newly created role. Reporting to the Project Services Manager and functionally report to IS&T BP ANZ, you will ensure the IT Operations in the site are managed and proper SLAs and user satisfaction levels are maintained. You will be responsible to ensure efficient IT support and stakeholder satisfaction.

Key Responsibilities :

IT Operations:

• • Ensure the PCs are delivered to the new joiners within 72 hours of their joining.
  • Ensure Partner is meeting and exceed all OLA targets for all local operations services.
  • Contribute to deliver at least 10% improvement on user satisfaction for all local support regionally.
  • Make sure that service asset and configuration items are properly updated in AMDB.
  • Make sure In Stock Inventory is correctly reflected in reporting tool.
  • Coordinate with the teams for faster resolution on other local topics.
  • Sustain the PC refresh program beyond the project scope.
  • Provide an updated documentation of existing infrastructure for the site; secure that all components are supported by global or local Partners. For non-supported infrastructure, develop an action plan within the support of central team.
  • Communications to the end users related services interruption and recovery are sent.
  • Support the OSS organization to understand the digitalization/automation of their activity (new way of working, shift left from OSS to Service-Now/Knowledge articles/Self Service/My IT Chat /SD call).
  • 100% of critical issues are escalated to IS&T towers prior to BP escalation to IS&T management (TOP5).
  • Be the Guardian at region level of the central processes for Local Operations. 100% of the processes has to be applied by the partner.

General:

• • Liaise with all other IT service functions to make sure that services are maintained.
  • Ensure regional internal/external tech teams’ collaboration are successful and result in timely delivery of actions.
  • Ensure local processes are in line with central processes and are compliant with audit requirements.
  • Clear and consistent communication to teams on priorities and changes.
  • Initiatives to share good practices; initiative to request support to improve overall efficiency.

Preferred Skills/Competencies: 

To be considered for this role, candidatesneed to demonstrate the following skills experience and attributes:

• • +5-7 years of overall IT experience.
  • Strong communication skills with the ability to translate technical issues into business language as well as conduct in depth technical discussions.
  • Excellent interpersonal skills to work as a team member and as a liaison with customers.
  • Analytical and innovative with the ability to collect data, analyze information and develop feasible recommendations.
  • Strong organizational skills and the ability to work on multiple projects/tasks.
  • Self-motivated and able to work in a team.
  • Bachelor’s degree in engineering required.
  • Supplier management experience required.
  • Experience with other multinational companies and working in other geographies preferred.

Alstom, a great place to grow
Perks & Benefits

•    18 weeks paid parental leave
•    Purchase up to 3 additional weeks of annual leave.
•    Flexible public holidays – swap public holidays to suit your preference.
•    ME day – an additional paid day off each year.
•    Employee Assistance Program (EAP) plus access to our Wellbeing Hub.
•    Family discounts on car hire and car sharing.
•    Volunteering leave.
•    Diversity & Inclusion employee network groups.
•    Discounted private medical insurance, novated leasing.
•    Salary Continuance Insurance.
•    Our investment in your development, through award-winning learning.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email: ***************@alstomgroup.com.

For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application.

As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.

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