Visitor Services Officer - Admissions - Melbourne Zoo

• Work onsite at the world-renowned Melbourne Zoo location as part of a pool of seasonal casuals in the Admissions team
• Required availability from October through to January across a 7-day roster including weekends, school holidays and public holidays
• This role is for 15 seasonal casuals, $37.04 p/h + superannuation

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

The Admissions team plays a significant role in ensuring the delivery of exceptional visitor service for all members and visitors to Melbourne Zoo. If you thrive in a busy environment, love engaging with people, have a positive attitude under pressure, have an energised personality and a passion to bring joy to someone's day, we would like to hear from you!

We are looking for confident communicators who will engage with our visitors and members, promote the zoo's memberships, campaigns, and commercial products, and enjoy working in a cohesive team that upholds the zoo's values.

To be successful in this role, you will possess:

• Have previous experience with face-to-face visitor services, customer service and/or retail
• Be a strong and confident communicator with great interpersonal skills
• A positive outlook that is adaptable to an everchanging environment
• Experience with ticketing or booking systems is highly desirable
• Experience in selling memberships or commercial products is highly desirable

Please note:

• All shortlisted applicants will be contacted by phone for a short interview. Successful candidates will then be invited to attend an in-person interview
• All applicants MUST be available 8 October for Induction Day, then from 12 - 25 October for subsequent training shifts throughout that fortnight
• All successful applicants must have a current Working with Children's check and a National Police Check
• This is a seasonal casual role with potential for ongoing employment
• All successful applicants must be available to work from October through to January 2027
• All successful applicants must be able to work across weekdays, weekends, public holidays, and over the festive period throughout the duration of employment. Please note that Melbourne Zoo operates 365 days of the year

For more information on this role, please refer to the position description available below.

Please submit a maximum one-page cover letter along with your resume by clicking on the 'Apply' link below.

If you have any questions about this role, please contact Linda Borozan at ********@zoo.org.au

Applications close at 5.00pm on 19 August 2026.

At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via **********@zoo.org.au or visit our Inclusion and Diversity page for more information and contact details for any adjustments required.