Senior Account Manager - Property Claims

DWF Claims Management Australia is looking for a dedicated Senior Account Manager in our Property Claims team. This role will be based in Melbourne or Sydney CBD on a full-time basis.

As a Senior Account Manager for Insurer Clients, you will be responsible for ownership and management of a portfolio of Complex Property claims.  The role includes liaising with relevant stakeholders, understanding complex insurance placements, assessing policy coverage and financial exposure and making recommendations for the future strategy of each claim, with the aim of achieving superior results for our Clients.

Key Responsibilities

• Manage a portfolio of complex property claims from lodgement through to resolution, ensuring compliance with client SLAs and internal authority levels.

• Conduct coverage assessments, liability reviews, reserve management, and recovery evaluations to support effective claims outcomes.

• Develop and implement claim strategies, engaging Loss Adjusters, investigators, and external service providers as required.

• Maintain accurate claim files, undertake regular file reviews, and complete all associated claims administration activities.

• Oversee client trust accounts, including payment of invoices, settlement processing, and monitoring of loss fund balances.

• Build and maintain strong relationships with insurers, brokers, insureds, legal representatives, and other stakeholders through regular communication and effective stakeholder management.

• Utilise claims management systems and Microsoft Office applications to ensure accurate reporting, documentation, and adherence to company procedures.

• Contribute to business performance through effective claim management, client retention, business development initiatives, and collaboration with team members.

Skills And Experience

• Accuracy

• Attention to detail and quality

• Time management and demonstrated ability to prioritise and multi- task

• Effective Negotiation and advocacy ability

• Strong verbal and written communication

• Computer skills – Usage of internal systems

• Drafting documents, letter writing and typing ability

• Sound telephone manner

• Solid analytical skills

• Relationship building

• Commercial nous

• Presentation skills

• Dispute resolution ability 

Technical Skills

• Detailed understanding of the ISR, Business Pack Policies

• Broad understanding of complex policy placement and co-line risks,

• Broad understanding of Open Market and Reinsurance (not essential)

• Broad understanding of the insurance industry

• Understanding of the Insurance Contracts Act

• Understanding of the Insurance Code of Practice and Privacy Legislation

• Understanding the role of brokers and other industry stakeholders

• Interpretation of policy/clauses/exclusions

• Solid understanding of the client structure, fee structure and invoice process

• Ability to assess quantum and reserve effectively

• Ability to identify conflicts of interest

• Understanding of Lloyds of London key processes (not essential but preferred) 

Who we are:

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

We champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. We are an equal opportunities employer that celebrates diversity. Our goal is to ensure a positive experience for all team members, providing necessary adjustments and support to enable everyone to reach their full potential. If there's anything you need to perform at your best, we're here to help.

DWF operates with 35+ offices globally, our main office based in the UK. Our offices in Australia are based in Brisbane, Gold Coast, Sydney, and Melbourne. 

Why work for us?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

DWF believe in giving back to our community. We offer 2 volunteer days off a year for you to get out and lend a helping hand to those in need. This is a great time to connect with others and learn more about our community.

We also grant you birthday leave! Who wants to work on their special day? A day off is our birthday present to you to enjoy it however you wish.

We offer a flexible work from home model and all your technology needs will be provided for.