Customer Service Representative - Southern Sydney

• Supportive team environment with great career pathways
• Four days a week, Monday, Tuesday, Thursday, Friday, 9.30am-5pm, with no weekends
• Banking experience not required, excellent training provided 

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our relief team in providing great service and support to IMB Customers in relation to their financial needs. This position is based at Miranda for training/management, and will work in branches across Wynyard and the Sutherland Shire as needed. The role could suit someone who is looking for a career change or studying commerce/finance. Close access to public transport and/or own transport is advantageous.

About the role

• Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with Branch Managers and teams to collectively achieve goals
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customer service, in any industry
• Demonstrated interest, experience or education relating to financial services
  
• Available to work Monday, Tuesday, Thursday, Friday, from 9.30am-5pm
• Cash handling experience and an accurate eye for detail   
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements 
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training and staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Wellbeing days
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Corporate uniform
• Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close September 6, 2026. For further information, please send your enquiries to ***********@imb.com.au. Please note that email applications are not accepted.