Client Services Manager- Direct Support CEO

📍 Melbourne | Full-Time, Office-Based | Monday to Friday
⚡ Fast-Paced, High-Performing Environment

A growing national cleaning and facility services company is seeking an experienced and highly organised Client Services Manager to work directly alongside its CEO.

The CEO is a hands-on business owner who remains closely involved in client relationships, service delivery and the day-to-day operations of the company. She leads with energy, moves quickly and is deeply committed to the business, its clients and its people.

We are looking for someone who can match that pace, stay one step ahead and provide trusted support across her client portfolio and broader business responsibilities.

This is not a traditional Personal Assistant or purely administrative position. It is a hands-on client services and executive support role suited to someone who can manage relationships, coordinate priorities, communicate confidently and take ownership of outcomes.

• Supporting the CEO in managing her portfolio of clients, contracts and service locations

• Acting as a key point of contact for clients and maintaining professional, responsive relationships

• Coordinating client meetings, site reviews, contract reviews and service follow-ups

• Preparing meeting agendas, recording actions and ensuring agreed outcomes are completed

• Drafting professional client emails, reports, proposals, presentations and contract documents

• Monitoring service delivery, client feedback, outstanding requests and agreed actions

• Liaising with operations, finance and business support teams to resolve client matters

• Coordinating quotations, contract variations, purchase orders and additional service requests

• Maintaining accurate client records, service information and internal reporting

• Managing and updating Monday.com boards to ensure information remains current and complete

• Supporting monthly client reporting and contract performance reviews

• Assisting with client events, community engagement and stakeholder communications

• Creating and updating documents and presentations using Canva and Microsoft Office

• Managing high volumes of tasks, correspondence, data and competing priorities on behalf of the CEO

• Providing executive support, including diary coordination, meeting preparation and follow-up

• Handling sensitive and confidential information with complete discretion

• Demonstrated experience in client services, account management, executive support, business support or a similar role

• Strong relationship-management skills and a genuine commitment to excellent client service

• The confidence to communicate professionally with clients, senior stakeholders and internal managers

• Exceptional organisation and the ability to manage multiple clients, tasks and deadlines

• A proactive mindset—you identify what needs to be done and take responsibility for completing it

• Strong attention to detail and a commitment to producing accurate, professional work

• Excellent written communication and document-preparation skills

• Experience preparing reports, proposals, quotations, presentations or business documents

• Strong computer literacy across Microsoft Office and business management systems

• Experience with Monday.com, Canva and MYOB, or similar platforms, is highly regarded

• The ability to process large volumes of information and determine priorities quickly

• A calm, solutions-focused approach in a busy and fast-moving environment

• The ability to work independently while remaining highly collaborative

• Absolute reliability, professionalism and discretion

• Experience within cleaning, facilities management or another service-based business would be advantageous but is not essential

• A trusted position working directly with a hands-on CEO

• Genuine involvement in client management and business operations

• A varied role with exposure to multiple areas of a growing national company

• The opportunity to develop strong, long-term client relationships

• A supportive, hardworking and high-energy team environment

• Professional development and future career progression

• A full-time, Monday-to-Friday position based in Melbourne

If you are an experienced client services professional who enjoys taking ownership, building relationships and supporting a fast-moving executive, we would love to hear from you.

Please submit your resume, link to your linked in profile and a brief cover letter outlining your relevant experience and why you believe you would be well suited to this position.

All applications will be treated with strict confidence.

We are an equal opportunity employer and welcome applications from people of all backgrounds.