Technical Support Officer - Vepa Labs

Company Description

Join a team that's transforming veterinary diagnostics across Australia.

VEPALABS is seeking a motivated and customer-focused Technical Support Officer to provide hands-on support, training and technical expertise to veterinary clinics using our point-of-care diagnostic analysers and equipment.

If you're a Veterinary Nurse looking for a new challenge, or someone with experience in diagnostic equipment, technical support or field service, this could be the perfect opportunity to combine your technical knowledge with customer engagement in a dynamic and rewarding role.

Job Description

As a Technical Support Officer, you will be the face of VEPALABS, working directly with veterinary practices to ensure their diagnostic equipment is operating effectively and delivering reliable results. You'll provide training, perform quality control testing, troubleshoot technical issues and support clinics both remotely and onsite.

This is a field-based role that requires regular travel throughout your region, excellent organisational skills and a passion for helping customers succeed.

Key Responsibilities

Customer Support & Service

• Provide exceptional support to veterinary clinics via phone, email, video call and onsite visits.
• Diagnose and troubleshoot equipment and software issues.
• Respond promptly to customer and business requests.
• Demonstrate VEPALABS products to prospective customers.
• Represent VEPALABS at conferences, trade shows and industry events.

Training & Education

• Deliver one-on-one and group training sessions to clinic staff.
• Educate customers on analyser operation, quality control processes and equipment maintenance.
• Build confidence and capability within customer teams.

Equipment & Quality Control

• Perform routine quality control testing on diagnostic analysers.
• Test and support VEPALABS laboratory integration platforms within clinics.
• Maintain inventory of testing and QC materials.
• Coordinate equipment returns and servicing as required.

Administration & Planning

• Manage your own schedule, travel and customer visits.
• Maintain accurate records of equipment, service calls and site visits.
• Participate in an after-hours and weekend support roster (approximately 1 in 4).

About You

To be successful in this role, you will bring:

• Experience working with veterinary diagnostic analysers and equipment.
• At least 1 year of Veterinary Nursing experience or experience in blood collection/sampling.
• Strong technical aptitude and confidence learning new technologies.
• Proficiency with Microsoft Office and Windows environments.
• Knowledge of PC hardware, networking devices, desktop and mobile applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• The ability to work independently and manage competing priorities.
• A current driver's licence and reliable vehicle.

Why Join VEPALABS?

• Work with innovative veterinary diagnostic technology.
• Enjoy a varied role combining technical support, training and customer engagement.
• Travel and build relationships with veterinary professionals across your region.
• Be part of a supportive and growing team.
• Make a genuine impact on the delivery of animal healthcare.

Ready to take the next step in your career?

Apply now and join VEPALABS in helping veterinary practices deliver fast, accurate diagnostic results that improve patient outcomes.

To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role.