Networking and Field Engineer - Secom

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. 

About The Position

One of our operating companies, Secom Technology, is looking for a Networking and Field Engineer to support their customers in and around Sydney.

As a Networking and Field Engineer, you will play a key role in deploying and optimising IT infrastructure solutions for a wide range of clients. The position requires a strong emphasis on security, system resilience and network performance, as well as excellent problem-solving abilities and a genuine commitment to customer satisfaction.

Responsibilities:

Deploy and configure Windows and macOS desktop environments, Windows Server, VMware hypervisors, enterprise Wi-Fi, and next-generation firewalls.

• Evaluate emerging technologies to enhance performance, improve resilience, and strengthen cybersecurity.
• Take a holistic approach to infrastructure by assessing client environments and providing improvement recommendations to the Technical Operations Manager.
• Deliver expert-level support and diagnostics for complex issues across server infrastructure, switching, wireless, and firewall environments.
• Provide remote and on-site IT system design, implementation, and support tailored to client business requirements.
• Maintain accurate documentation of infrastructure, network topologies, and key configurations, including photographic records of critical components.
• Communicate clearly, professionally, and promptly with clients during incidents and service delivery.
• Support software testing and collaborate with development teams on integration and deployment.
• Manage cybersecurity across client networks, including endpoint protection and perimeter security.
• Maintain accurate time tracking, job records, and completion of daily service logs.

Technical skills required

• 3-5 years of experience as either Network Field Engineer / Technical Lead / Project Engineer or Technical Account Manager
• Managed Services Provider or strong Customer Service experience
• Strong experience deploying and maintaining infrastructure across Windows, macOS, Unix, and Linux environments.
• Proficiency with RMM platforms (e.g. ConnectWise, N-able).
• Strong knowledge of networking protocols, and WAN/LAN/VPN design, along with cybersecurity best practices.
• Strong understanding of wireless technologies, firewall configuration, and endpoint protection.
• Experience with server and client architecture, virtualisation (VMware/Hyper-V), and disaster recovery planning.
• Familiarity with mobile device management (MDM) and remote connectivity solutions
• Strong documentation, troubleshooting and diagnostic capabilities.

Personal skills:

• Excellent communication and presentation skills.
• Self-motivated, with the ability to work both independently and collaboratively.
• Strong analytical thinking and effective time management skills.
• Demonstrated ability to lead or mentor technical teams is highly desirable
• Commitment to continuous learning and professional development.
• Microsoft certifications and other industry-recognised qualifications are highly regarded
• Willingness to travel to client premises as required.

Benefits

• Fuel card, tolls and car allowance / or company vehicle provided
• Work closely with some of Australia’s leading clubs and golf venues
• Be part of a growing MSP with strong industry partnerships
• Gain exposure to diverse clients and cutting-edge technologies