Aged Care Service Coordinator

Hi there! We’re Five Good Friends.

We’re an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. Friendship guides our philosophy.

Our approach to care is done the Five Good Friends way—we wrap a care team around our Members and their families, supported by innovative software that coordinates in the background, so our teams can focus on what matters most: delivering exceptional care. We’re proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives, and that starts with our people.

As we continue to grow and expand our Assistive Technology and Home Modifications (ATHM) service, we’re looking for someone who is passionate about helping older Australians live safely, independently and confidently at home. That’s where you come in.

About the Role

We’re looking for an Assistive Technology & Home Modifications (ATHM) Service Coordinator to join our Care & Quality team.

This is a unique opportunity to play a central role in coordinating assistive technology and home modification solutions that help older Australians maintain their independence, improve their quality of life, and continue living safely in the homes they love.

You’ll work closely with Members, their families and representatives, allied health professionals, suppliers, installers, builders and internal care teams to coordinate the end-to-end delivery of AT-HM services. From referral and funding through to procurement, installation and review, you’ll help guide Members through what can often be a complex journey with confidence and care. We’re looking for someone who combines strong coordination skills with a genuine passion for helping people. Someone who enjoys bringing together people, services and solutions to achieve great outcomes for Members.

Success in this role will be delivered in a variety of ways, including:

• The positive impact ATHM solutions have on Member independence, safety and wellbeing.
• Timely and effective coordination of referrals, approvals, installations and reviews.
• Strong relationships built with Members, families, clinicians, suppliers and service partners.
• High-quality documentation, compliance and service delivery outcomes.
• Continuous improvements that enhance the Member experience and service efficiency.

What You’ll Be Doing

• Coordinating assistive technology and home modification referrals from intake through to completion.
• Supporting Members and their representatives to understand the ATHM process, funding options, expected timeframes and next steps.
• Working closely with allied health professionals, assessors, suppliers, installers and builders to coordinate assessments, quotations, procurement and installation activities.
• Monitoring progress and proactively managing service milestones to ensure a smooth Member experience.
• Maintaining accurate documentation and records across internal systems and relevant portals, including My Aged Care.
• Monitoring approved funding, quotations and costs to support appropriate budget utilisation and transparency.
• Identifying, documenting and escalating risks relating to installations, access, environments, safety and service delivery.
• Supporting reviews of ATHM solutions when Member needs change or additional support is required.
• Building strong relationships with Members, representatives, suppliers and internal teams.
• Contributing to quality improvement initiatives, audits and the ongoing development of our ATHM service.
• Representing Five Good Friends with pride, passion and professionalism.

About You

Experience:

• Using technology, e.g. computer-based system solutions, app-based programs and Artificial Intelligence (AI) tools, in the everyday work environment.
• Experience coordinating assistive technology and home modifications services, including intake, assessment support, implementation, review, and follow-up for older people or people with disability.
• Working knowledge of Support at Home, the Assistive Technology and Home Modifications (AT-HM) scheme, My Aged Care processes, and relevant aged care, disability, or community services pathways.
• Experience using digital platforms, client management systems, portals, scheduling tools, and documentation systems to track ATHM requests, approvals, budgets, suppliers, and outcomes.
• Experience working collaboratively with allied health/multi-disciplinary teams, assessors, builders, suppliers, installers, care teams, members, representatives, and external stakeholders.
• A proactive, solutions-focused approach and strong attention to detail.

Highly Desirable:

• Experience assessing, planning and coordinating care and support services for the aged or individuals with disability.
• Experience working in the Community Aged Care Sector, DVA or NDIS
• Qualifications in Allied Health, Nursing, Disability, Aged Care or a related human services field.

What’s in It for You

• Flexible work options to suit your lifestyle.
• $500 yearly wellness allowance to spend on anything that helps you feel good outside of work.
• Extra time off – after 2 years, you’ll earn an extra day of annual leave each year. You can also buy more leave if you’d like.
• Free, confidential counselling through our Sonder Program.
• Parental leave support – we top up wages for eligible caregivers, and primary caregivers get extra super during their first year of unpaid leave.
• Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances).
• We’re a genuinely great place to work – our employee engagement scores are 17% above the industry average.
• Okinawa trip – after 5 years with us, we’ll send you to Japan to visit the community that inspired Five Good Friends. Flights, hotel and transfers are all covered.

Find out more about Five Good Friends here: https://www.fivegoodfriends.com.au/corporate/about-us

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.

Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.