Payments Operations Specialist

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-service kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We're looking for a Payments Operations Specialist to own the operational lifecycle of a payments account - from KYC and onboarding, through payouts and negative balances, to churn monitoring and funds transfers. You'll live in dashboards, spreadsheets, and our payments platform tooling - monitoring daily operations, reviewing cases, fixing errors, partnering with cross-functional teams, and building the processes that keep our payments operation running cleanly as we grow.

What You'll Do

Own KYC and onboarding operations - review verification cases, chase down missing information, and resolve errors that hold up merchant onboardingMonitor and manage payout operations - investigate failed or delayed payouts and work negative balance cases through to resolutionOwn churn monitoring - track departing venues and ensure accounts are offboarded cleanly, including final payouts Perform daily monitoring across our payments operations, spotting anomalies early and fixing errors before they become problemsBuild, document, and continuously improve operational processes as our financial services products (like ROLLER Capital) scaleWork hands-on in spreadsheets and our payments platform's admin tooling every day

About You

You have 2-3 years of experience in payments operations, banking operations, fintech, or KYC/CDDExceptional attention to detail - you're the person who spots the thing everyone else missedYou work autonomously and take real ownership of your patch - you don't need someone setting your priorities every dayStrong written and verbal communication skills, especially with internal stakeholdersVery comfortable working in spreadsheets, dashboards, and admin toolsProcess-minded - you enjoy building repeatable workflows and get satisfaction from things running cleanlyYou're excited by a hands-on individual contributor role and want to build deep payments expertise

Perks!

You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carersHighly flexible work environment with an All Access pass to WeWork depending on your locationWork with a driven, fun, and switched-on team that likes to raise the bar in all we do.Individual learning & development budget plus genuine career growth opportunities as we continue to expand!